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<br />T able of Contents <br /> <br />3 <br />3 <br />3 <br />4 <br />4 <br />5 <br />6 <br /> <br />I. Information Regarding Complaints <br />A. Nondiscrimination and Equal Opportunity Complaints <br />1. Policy Statement <br />2. Civil Rights <br />3. Nondiscrimination laws under WIA <br />4. How to File Your Complaint <br />B. Criminal Complaints <br />II. General Procedures for Handling Non-Criminal Violations of the Act <br />III. Procedures for Handling Complaints at the LWIA Level <br />IV. Procedures for Handling Complaints at the State Level <br />V. Procedures for Handling Discrimination Complaints by Participants <br />VI. Procedures for Handling Handicap Complaints by Participants <br /> <br />6 <br /> <br />8 <br />12 <br /> <br />15 <br /> <br />17 <br /> <br />20 <br /> <br />GLOSSARY OF WIA TERMS <br /> <br />2 <br />