WESTBOUND COMMUNICATIONS - 2010 - Laserfiche WebLink

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b. Site Maintenance - develop and implement all ongoing content onitoring, adjustments and updates in accordance with ROC approve protocols; serve a site moderators, reviewing and vetting all content prior to posting; spearhead all u dates and responses as follows: 1. Daily Review o Review any stakeholder (e.g., municipal blog page) an lor user submitted content (e.g., email request) and respond within 48 hours of receipt during Monday through Thursday. Submissions or inquiries re eived Friday through Sunday will be responded to before end of business on the following Monday. o An automated response will be in place that immediate acknowledges receipt of any submission or email and will alert the se der when to expect a formal response. o Appropriate "In the News" items will be checked Monda through Friday for updates and accuracy by the Westbound team. OC Re ister-customized RSS feed content as well as any ROC stakeholder-provided material (e.g., training and event announcements) will be vetted and updated s appropriate. o Follow all protocols from the approved ROC Web Admi istration and Maintenance System. 2. Standard Content and Link Updates o Review any stakeholder (e.g., municipal blog page) an lor user submitted content (e.g., email request) and respond within 48 hours of receipt during Monday through Thursday. Submissions or inquiries re eived Friday through Sunday will be responded to before end of business on the following Monday. o Monitor and respond to all standard, non-emergency c ntent and link updates within three business days. o Follow all protocols from the approved ROC Web Admi istration and Maintenance System. 3. Central Focus Area Updates o Updates to the Central Focus Area on the Home page ill be made, at a minimum, every 30 days. o WBC will manage content update ideas and materials, ubmitting these to the ROC Advisory Committee for review and approval at Ie st two weeks prior to the go-live date. 4. County Emergency Response & Recovery Home Page Up ates o During a countywide or significant regional emergencyl isaster event, the ReadyOC.org Home page will be updated to advise an direct visitors to appropriate information resources in accordance with 0 erational emergency management protocols. o WBC will be responsible for monitoring the Home page and returning it to the standard configuration upon direction from the c. Social Media Content Management & Posting - develop and monitor content as well as manage platforms for ROC Twitter, FaceBook and YouTube soci I media channels. All content will be updated in accordance with the approved System ogs for each channel. 10