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0 <br />Transdyn reserves the right to investigate claims by City of Santa Ana as to defects. City <br />of Santa Ana shall pay costs to investigate invalid claims and for any repair or <br />replacement shown by investigation not to be covered by warranty. <br />Products supplied but not manufactured by Transdyn shall be subject only to the <br />warranty extended by the original manufacturer. <br />THE WARRANTIES SET FORTH IN THIS PROVISION ARE EXCLUSIVE AND <br />IN LIEU OF ALL OTHER WARRANTIES WHETHER STATUTORY, EXPRESS <br />OR, IMPLIED (INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND <br />FITNESS FOR PARTICULAR PURPOSE AND ALL WARRANTIES ARISING <br />FROM COURSE OF DEALING OR USAGE OR TRADE), EXCEPT OF TITLE <br />AND AGAINST PATENT INFRINGEMENT. <br />4. Maintenance and Service Requests <br />a) All maintenance and service requests shall be documented by the Client (i.e. <br />fax, memo, etc.) for future reference and administrative purposes. All <br />maintenance and service requests shall be acknowledged in writing by <br />Transdyn, including diagnosis and corrective actions taken. <br />b) All on-site services provided will be documented on field service reports <br />which will be submitted to the Client daily as services are provided. <br />5. Standard Scheduling and Availability <br />a) Transdyn personnel will be generally available during normal working hours, <br />8:OOam - 5:OOpm, Monday through Friday. Scheduling of maintenance and <br />service work will be based upon current personnel schedules and availability <br />(i.e. at the time of any given request), and the priority of the request. <br />Priorities for maintenance and service requests will be determined on a case- <br />by-case basis. <br />b) Transdyn personnel will also be available for on-call telephone consulting and <br />troubleshooting services, outside the normal work schedule defined above. <br />Accepted: $20,000 <br />6. Resident Maintenance and Service Personnel <br />a) One resident Transdyn Service Engineer will be assigned on a full-time basis <br />to perform preventative and corrective maintenance on-site during normal <br />working hours based upon an 8-hour/day, 40-hour/week schedule. The <br />starting time of daily shifts will be in accordance with normal Client <br />maintenance personnel. Accepted: $ Not included <br />