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SIEMENS <br /> Table of Contents <br /> INTRODUCTION .............................................................................................................. 1 <br /> Proposal Information ............................................................................................. 1 <br /> Contact Information .............................................................................................. 3 <br /> CUSTOMER OVERVIEW.................................................................................................... 4 <br /> Executive Summary............................................................................................... 4 <br /> Siemens Capabilities & Customer Commitment ...................................................... 5 <br /> SERVICE OFFERINGS......................................................................................................... 5-8 <br /> SERVICE IMPLEMENTATION PLAN .................................................................................... 8 <br /> Connectivity and Communications......................................................................... 8 <br /> Service Agreement Contract Characteristics.......................................................... 9 <br /> Equipment Related Services ................................................................................. 10 <br /> General Services .................................................................................................. 11 <br /> ServiceTeam ....................................................................................................... 12 <br /> TERMS AND CONDITIONS ............................................................................................. 13 <br /> Terms and Conditions.......................................................................................... 13 <br /> Agreement Terms for Investments ....................................................................... 14 <br /> SIGNATUREPAGE ......................................................................................................... 15 <br /> SignaturePage .................................................................................................... 15 <br /> APPENDICES ................................................................................................................. 16 <br /> Siemens Service Portfolio..................................................................................... 16 <br /> Page 2 of 16 <br />