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I. <br />Table of Contents <br />Information Regarding Complaints. ________________ 3 <br />A. Nondiscrimination and Equal Opportunity Complaints. ________ 3 <br />1. Policy Statement. ___________________ 3 <br />2. Civil Rights, _____________________ 4 <br />3. Nondiscrimination laws under WIOA. _____________ 4 <br />4. How to File Your Complaint. ________________ 5 <br />B. Criminal Complaints ___________________ 6 <br />II. General Procedures for Handling Non-Criminal Violations of the Act. _____ 6 <br />Ill. Procedures for Handling Complaints at the LWDA Level. _________ 8 <br />IV. Procedures for Handling Complaints at the State Level. _________ 12 <br />V. Procedures for Handling Discrimination Complaints by Participants. _____ 15 <br />VI. Procedures for Handling Disability Complaints by Participants. _______ 17 <br />GLOSSARY OF WIOA TERMS. __________________ 20 <br />2 <br />EXHIBITC <br />EXHIBIT 2 <br />  <br />  <br />City Council 10 – 156 7/1/2025