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EXHIBIT 1B <br />d. Provide substantive referrals to customers who are eligible for supplemental and <br />complementary services and benefits under Partner programs; <br />e. Regularly evaluate ways to improve the referral process, including the use of customer <br />^:t <br />tion surveys; <br />to robust and ongoing communication required for an effective referral process; <br />Commit to actively follow up on the results of referrals and assuring that Partner resources <br />are veraged at an optimal level; <br />h. Make and referral processes are customer -centered with the intent to provide <br />cus r service; <br />i. Ensure th ene in <br />regarding AJCC programs, services, activities, and <br />resource all ade available to all customers as appropriate; <br />j. Ensure that re'l%rals will be made via email or other electronic means; <br />k. Ensure that referrals w 11 include a direA link or access to other AJCC Partner staff that <br />can provide meaningful nformation or ice, through the use of co -location, or real-time <br />technology (two-way co nicatio eraction with AJCC Partners that results in <br />services needed by the customer) and, <br />1. Ensure that the referral process will i clude sp staff name, the activity required, <br />desired outcome and a method for co, mum to the referring agency that the <br />service need was addressed. -, <br />OF, `%No "& <br />10) AJCC OPERATING BUDGET <br />The purpose of this section is to establish funds and serve\hatcontribut the local AJCC. <br />The parties consider this AJCC operating budget necessaai AWDB's high - <br />standard AJCC. It includes the following cost categoriWI and its <br />implementing regulations: <br />a. SAWC Infrastructure costs; 1W <br />b. Career services; and <br />c. Shared services. <br />IV <br />11) INFRASTRUCTURE FUNDING <br />The AJCC Comprehensive Infrastructure Budget, and Other System Cost Budget, included as part <br />of Attachment 4 (Comprehensive Cost Allocation and Partner Contributions), is an integral <br />component of the overall AJCC operating budget. The other component of the is the Applicable <br />Career Services, attached herein as Attachment 3 and incorporated herein by reference, which <br />includes the shared operating costs and shared services. The overall AJCC operating budget <br />includes the Comprehensive Cost Allocation and Partner Contributions, attached herein as <br />Attachment 4 and incomorated herein by reference. <br />City Council 7 — 55 7/15/2025 <br />