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Docusign Envelope ID: 72A91 M-BEM-46FE-AGM-146571 B87804 <br />EXHIBIT 2 <br />h. Participation in regularly scheduled Partner meetings to exchange information in support <br />of the above and encourage program and staff integration. <br />SSA shall provide applicable career services to clients as set forth in the Santa Ana AJCC Partner <br />Services. <br />9. REFERRALS <br />The primary principle of the referral system is to provide integrated and seamless delivery of <br />services to customers. In order to facilitate such a system, Partners will ensure and agree to: <br />a. Familiarize themselves with the basic eligibility and participation requirements, as well as <br />with the available services and benefits offered, for each of the Partners' programs <br />represented in the AJCC network; <br />b. Develop materials summarizing their program requirements and making them available for <br />Partners and customers; <br />c. Provide referrals when appropriate to customers who are eligible for supplemental and <br />complementary services and benefits under Partner programs; <br />d. Regularly evaluate referral process; <br />e. Commit to share the results of referrals when requested; <br />f. Ensure that general information regarding AJCC programs, services, activities, and <br />resources shall be made available to all customers as appropriate; <br />g. Ensure that referrals will be made via email, or other electronic means; <br />h. Ensure that referrals will include access to other AJCC Partner staff, when appropriate, that <br />can provide meaningful information or service to customers; and <br />i. Ensure that the referral will include referring agency staff name, the activity required, <br />desired outcome and a method for communicating back to the referring agency that the <br />service need was addressed. <br />10. SUPERVISION/DAY-TO-DAY OPERATIONS <br />a. Day -to -Day Supervision <br />The day-to-day supervision of staff assigned to the AJCCs will be the responsibility of the site <br />supervisor(s). SSA will continue to set the priorities of its staff assigned to the AJCC. Any change <br />in work assignments or any concerns involving the responsibilities of the parties which occur at <br />the worksite will be handled by the site supervisor(s) and SSA management. <br />MA-063-25011196 <br />:1 <br />City Council 7 — 81 7/15/2025 <br />