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ReadyLC <br />Orange County emegenrypreporedness resource <br />d. The Project Manager or his designee will participate in status meetings with the <br />Comm LAB Project Manager on a monthly basis or as may otherwise be <br />reasonably required to discuss project status. <br />e. Provide timely responses, within 48 hours (2) business days, to issues raised by <br />Santa Ana's Project Manager <br />f. Liaison with all Santa Ana -provided third -party vendors and associated systems. <br />g. Ensure acceptable Change Orders are approved by authorized signature(s). <br />h. Ensure acceptable Task Completion Letter(s) are approved by the Project <br />Manager or his designee. <br />L Ensure timely payment of invoices. <br />j. Ensure Comm LAB access to server and network equipment and work areas on a <br />24x7 basis, with pre -authorization for off -hours if applicable. <br />k. Provide workspace for Comm LAB personnel as reasonably requested. <br />SOW Format: <br />Each task includes the following: Title, Objective, Task Description, Responsibilities and <br />Completion Criteria. The tasks are depicted on the project schedule as follows: Task <br />Category, Sub -Task, General description, Completion date, Sub -Task Budget Allocation. <br />All parties recognize that the SOW is not formatted chronologically with contractual <br />obligations defaulting to the Project Schedule unless otherwise noted. <br />TASK 1: DIGITAL COMMUNICATIONS <br />Objective: Develop routine email communications (electronic newsletter) to support <br />ReadyOC's overall communications strategy. The newsletter distribution system and <br />database retention will promote ReadyOC's distribution and overall reach. <br />Task Description: <br />Through various digital story -telling tactics, we will utilize the internal database for email <br />distribution of a monthly email newsletter that will support the following: <br />a. ROC Micro -campaigns: develop content supporting approved messages and <br />themes that promote audience awareness of approved ROC micro -campaigns <br />(i.e., natural disaster preparedness and active shooter awareness) <br />b. ROC messaging: promotion of general ReadyOC information, tools, resources, <br />etc. <br />c. Local Emergency tie-ins such as weather -related events. <br />Responsibilities: <br />Comm LAB shall: <br />a. Create content and graphics for monthly ROC newsletter that aligns to program <br />objectives, approved messaging, and micro -campaigns. <br />b. Distribute monthly newsletter to ROC database. <br />c. Conduct ongoing efforts to maintain and grow ROC database through organic <br />sign-ups and paid advertising collection mechanisms. <br />d. Provide metrics and statistics as part of the monthly KPI report to Santa Ana <br />Project Manager. <br />ReadyOC Statement of Work l� �: <br />FY 25-26 � <br />CommunicafionsLAB <br />