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Table of Contents <br />I. Information Regarding Complaints 3 <br />A. Nondiscrimination and Equal Opportunity Complaints, <br />3 <br />1. Policy Statement 3 <br />2. Civil Rights 4 <br />3. Nondiscrimination laws under WIOA 4 <br />4. How to File Your Complaint 5 <br />B. Criminal Complaints <br />A <br />11. General Procedures for Handling Non -Criminal Violations of the Act 6 <br />III. Procedures for Handling Complaints at the LWDA Level <br />IV. Procedures for Handling Complaints at the State Level 12 <br />V. Procedures for Handling Discrimination Complaints by Participants 15 <br />VI. Procedures for Handling Disability Complaints by Participants, <br />17 <br />GLOSSARY OF WIOA TERMS 20 <br />2 <br />EXHIBIT C <br />