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14. Follow-Up Services <br /> A.All youth participants will receive follow-up services for a minimum of 12 months after exiting <br /> the program (option to complete virtual or in-person at Career Success Center).This begins with <br /> an exit survey that includes a client testimonial and feedback about services upon exit.After <br /> exiting the program, clients will still receive updates about job opportunities, resources and <br /> Working Wardrobes events through a period email distribution newsletter. Clients may also <br /> request to utilize the Job Search Lab located at the Career Success Center to access the <br /> computers and resource library.The Career Navigator will conduct quarterly check-ins for one <br /> year post exit.These services will be personalized to each participant's needs and include <br /> ongoing support to help them maintain employment, pursue further education, and address <br /> any challenges they may encounter in their career journey. <br /> B.The Career Navigator will continue their case management and serve as the primary point of <br /> contact, offering personalized coaching and mentoring throughout the follow-up process.This <br /> continuous support will help participants address any challenges they encounter in areas such <br /> as job retention, career advancement, and further education. By offering tailored guidance, the <br /> Career Navigator will ensure that participants stay on track to achieve their long-term goals. <br /> This may include connecting them to resources that will help remove newly discovered barriers <br /> to completing certification programs and/or maintaining employment. <br /> C. Each participant's progress will be accessed post-program through quarterly follow-ups.The <br /> Career Navigator will track key performance indicators, including employment status,job <br /> retention, career advancement, and continued education. A series of questions will be asked <br /> during the quarterly follow-ups and captured in Working Wardrobes' CRM, Casebook. <br /> Participants will be engaged in goal-setting discussions during each follow-up, ensuring that <br /> they are progressing toward their personal and professional milestones.The program will <br /> ensure that all youth meet the performance indicators by providing consistent support and <br /> adjusting services as needed to address challenges or barriers that may arise during the follow- <br /> up period. <br /> D-E.To encourage youth retention and goal attainment,the program will provide incentives <br /> during the follow-up period. Each participant will be eligible for an incentive in the form of a gift <br /> card once they secure employment.To receive the incentive, participants must submit <br /> documentation that includes a completed form, a client testimonial, and a copy of their first <br /> paycheck.The incentive will be distributed at any point within the 12-month follow-up period, <br /> based on when employment is obtained. These incentives are designed to reinforce positive <br /> outcomes and encourage continued engagement in the program. <br /> Additionally, participants will maintain access to Working Wardrobes' ongoing services as <br /> needed, such as career coaching, workshops,and self-paced learning platforms. By providing <br /> continued access to these resources, the organization ensures that participants receive the <br />