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on file at the pickup location. <br /> f. Contractor will be required to provide an updated personnel list to the City regarding any new <br /> staff prior to the new staff member's arrival at the deposit pick up location as well as give <br /> written notice in the event of revocation of such authority. <br /> g. In the event that Contractor's personnel does not provide proper identification as required to <br /> City staff and pick up is refused, Contractor will be required to immediately dispatch properly <br /> credentialed staff for deposit pick up at no additional cost. <br /> h. Contractor will be required to maintain a dedicated toll-free number for inquiries and customer <br /> service. <br /> 5. City of Santa Ana Current Pickup Locations Subject to change in consultation with Contractor <br /> Location Address Service Frequency <br /> Treasu insides Hall} 20 Civic Center Plaza Santa Ana, CA 92701 M—Th &Alt F <br /> Santa Ana Zoo 1801 E Chestnut Ave, Santa Ana CA 92701 M—Sat <br /> 6. City of Santa Ana Current Deposit Location— Subject to change in consultation with Contractor <br /> Locationi <br /> E Loomis 656 S. Vail Avenue, Montebello, CA 90640 1 M— Sat, <br /> 7. Contractor Responsibilities <br /> a. Contractor agrees that the secured bag(s) will remain unopened, free from tampering, and will <br /> be safely delivered and accepted by the City's designated banking institution for deposit. <br /> Contractor will be required to ensure that the proper standard and industry specific controls are <br /> in place to prevent tampering of bags and their contents. <br /> b. Provide daily pick-up and delivery of cash, checks, and coins from each of the City's pickup <br /> locations as listed above, excluding observed holidays. It will be the Contractor's <br /> responsibility to verify the security of the shipment and notify the City representative(s) if the <br /> deposit bag(s) do(es) not appear to be securely locked or sealed prior to acceptance. <br /> c. Provide all services, labor, materials, transportation, and equipment needed to perform the <br /> work indicated in this agreement. Including but not limited to, manifests, receipt books, pick <br /> up sheets, tags, and forms for all locations. Materials supplied trust comply with all <br /> requirements as specified by the City's financial institution. <br /> d. Maintain adequate procedures to ensure that all bank deposit bags are properly secured, <br /> inventoried, tracked, and delivered promptly to the correct financial institution. Should an <br /> error occur such as incorrect delivery or loss, Contractor will be required to provide verbal <br /> notice of the error to the City immediately upon discovery, with written notification provided <br /> within one business day. <br /> e. Contractor will be required to provide a signed, sequentially numbered, receipt to the City, for <br /> the deposit at the time of pick up. <br /> f. Contractor will be required to retain the original receipt for no less than four years plus current <br /> year,as well as the ability to provide deposit tracking for the same four-year period plus current <br /> year. <br /> g. At the time of deposit delivery to the City's financial institution, Contractor's personnel will <br /> be required to sign and retain a copy of the time-stamped bank delivery receipt(s), as proof of <br /> Page 11 of 13 <br /> 42058024v1 <br />