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CP C1VICPLUS 3. For any claims related to this contract, CivicPlus's insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents,or volunteers shall not contribute with it. 4. A severability of interest provision must apply for all the additional insureds, ensuring that CivicPlus's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. 5. Insurance policies required herein shall provide that coverage shall not be canceled, suspended,voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty(30) days prior written notice has been given to City. Written notice shall be provided to City for policy cancellation or non-renewal due to non-payment of premium within thirty(30)days. 6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana,Attention: (Name of Department Staff Responsible for Agreement), Address of Department Responsible for Agreement, M-XX, Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self-Insured Retentions Self-insured retentions must be declared to and approved by Customer. Customer may require CiviePlus to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A-:VII, unless otherwise acceptable to Customer. Verification of Coverage CiviePlus shall furnish Customer with original Certificates of Insurance including all required amendatory endorsements(or copies of the applicable policy language effecting coverage required by this clause) upon request. Failure to obtain the required documents prior to the work beginning shall not waive CivicPlus's obligation to provide them. Customer reserves the right to require complete,certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Subcontractors CiviePlus shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. Failure to Maintain Insurance Coverage If CiviePlus, for any reason, fails to maintain insurance coverage, which is required pursuant to this Agreement, for the entire term of this contract,the same shall be deemed a breach of Agreement. Customer, at its sole option, may terminate this Agreement for convenience upon sixty (60)days written notice. CiviePlus Support 27. CiviePlus will use commercially reasonable efforts to perform the Services in a manner consistent with applicable industry standards,including maintaining Services availability 24 hours a day,7 days a week with 99.9%uptime.Customer will have 24/7 access to the online CiviePlus Help Center(civicplus.help)to review use articles, software best practices, receive maintenance release notes,as well as submit and monitor omni-channel support tickets and access solution specific support contact methods(https://www.civieplus.help/he/en-us/requests/new). civicplus.com 1 302 South 01 Street, Suite 500 1 Manhattan, KS 66502 1 888-228-2233