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Exhibit A Scope of Work — Graviton Consultant Agreement <br />4 Oracle Cloud Implementation Approach <br />The implementation of Oracle Cloud for the City of Santa Ana, CA will be conducted over two <br />implementation phases — Phase 1 HCM and Phase 2 ERP. Within each phase, the tasks and activities <br />are organized into five implementation stages: Plan, Design, Build, Test, and Deploy. The Graviton <br />project team will lead the City project team through the completion of the tasks and deliverables <br />included in each stage of implementation, allowing the project team to deliver upon the scope of <br />implementation defined by this SOW. <br />Graphic: Oracle Cloud Implementation Stages <br />The structure of the Oracle Cloud implementation methodology is based largely on Oracle's Unified <br />Method (OUM), with accommodations for improved decision making, focus on operational knowledge <br />transfer, development of business process centric end usertraining, and an alignment of project tasks <br />with change management best practices. Early and frequent exposure of City project team members <br />and stakeholders to the Oracle Cloud applications and its native best practice business processes <br />improves the speed and accuracy of decision making. <br />Graphic: Graviton Oracle Cloud Implementation Methodology <br />Flan Design Build Test Deploy <br />iu E <br />n' Project Mgmt. <br />Plan <br />Project St." <br />Tasc Plan <br />.a <br />N ,sip* Alin <br />C BP€VAaps/Um Mud Business Conference Conference Conference <br />fates processes Room Pilot 3 Roam Pilot a Room Pilot 3 <br />f �� <br />U UMH Plarr, <br />LFMII Cyrlel LF.MLI=yc 1.1 iFMlriyrlr .=, <br />e E <br />m <br />u Change Mgmt. Cammunlratlort <br />Plan Plaba <br />e@ <br />F <br />Cutover Plan <br />i <br />Department <br />Readiness <br />Wi <br />End Uror <br />Training <br />E <br />Project closeout <br />n <br />Production <br />support <br />P'radUCTIO <br />Culnver <br />T1—� <br />Operations <br />Transition <br />20 <br />GRAVITON <br />i� CONSULTING SERVICES <br />