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Docusign Envelope ID: 94CFDBDO-COF2-4638-Aal3E-BB75D9DOBD31] <br />APPENDIX A - Roles and Responsibilities <br />Procore Roles <br />1. project Manager ("PM'o <br />a. Oversees the project, coordinates resources, and ensures timely delivery of project <br />dellverables <br />2. Business Consultants (also referred to as "Strategic Product Consultants° or "SPCs") <br />a. Provide consultation and training. Responsible for the delivery of Consulting Services, <br />Virtual Training Services, Configuration Services, and SOP Creation Services. <br />3. Technical Consultants <br />a. Analytics Implementation Specialist (a) <br />I. Set up and connect the Procore Analytics product. <br />II. Manage the development of customized Analytics reports and/or dashboards <br />b. Custom Solutions Speclalist(s) <br />i. develop customized PDF exports for the following Procore tools: Submittals, <br />Correspondence, Change Events, Change Orders, Commitments, Invoices, and <br />Prime Contracts. <br />Customer Rapes <br />1. Executive Sponsor <br />a. Attend Implementation Planning meetings and Implementation Progress meetings <br />b. Provide internal communication on software selection decision, rollout strategy, and <br />timelines. <br />c. Act as escalation point for outstanding Implementation decisions. <br />2. Implementation Speciallst(s) <br />a. Coordinate the Implementation schedule with the Procore Project Manager. <br />b. Track progress and completion of Implementation and rollout tasks alongside Procore <br />Project Manager. <br />c. Attend all Implementation -related meetings and assist in the coordination with the <br />Customer Procore Committee for these meetings. <br />d. Act as the main points of contact for training questions from Internal employees and will be <br />responsible for escalating issues to Procore, if needed. <br />e. Participate in standardizing Customer's Procore operating procedures and maintain any <br />associated documentation. <br />f. Manage ongoing rollout of Procore to Customer projects. <br />g. Make appropriate personnel available to assist Procore in the timely performance of Its <br />responsibilities, <br />h. Provide access for the approved Procore administrators to engage Customer's Procore <br />account as a "Company AdmIW role. <br />€. Provide written instructions to Procore personnel for any Procore Remote Admin Serv€cos <br />("RAS") to be conducted. <br />j. Obtain and provide applicable Information, data, consents, or decisions within the <br />Customer's organization In a timely manner as required by Procore to perform the Services. <br />k. Make the accurate data, materials, and resources available In a timely manner for the <br />execution of the Services. <br />I, Limit the access to Customer systems, Customer information contained in such systems, <br />and Customer's service providers to only that which Is necessary for performance of the <br />Services, provided that in no event will Procore will incur any Ilablllty with respect to Its <br />access to such systems, providers, or data, <br />m. Be responsible for providing timely responses to any needed clarifications on the scope of <br />work to be delivered. <br />n. Review and approve all configuration changes and data entered by Procore personnel In <br />Customer's account, in no event will Procore be responsible for approved configuration <br />changes and data entered at the direction of Customer. <br />procore.com 1 8 <br />