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TRrrECH <br />SOFTWARE SYSTEMS <br />iNSUHANCt UN HL1 <br />WORK MAY pROCEEG <br />UN11L INSURANCE EXP RES <br />CLERK OF COUNCIL <br />n9TC -(? L U <br />A-2010-087 <br />??- April 1, 2010 <br />Santa Ana Fire Communications <br />Attn. Dave Turner/Amanda Laser <br />120 W. Walnut <br />Santa Ana, CA. 92701 <br />L' k-4 <br />Renewal of Software Support Agreement <br />This letter is an important notice to renew your Software Support Agreement for your Tritech Software <br />System, which will expire on May 31, 2010. The renewal of the Software Support Agreement will allow you <br />to continue to take advantage of the software support and maintenance services provided by TriTech Software <br />Systems and allow you to receive upgrades to your TriTech System. <br />Please complete and sign this Support Renewal Agreement and return it to TriTech along with your payment <br />to assure uninterrupted software support and maintenance services coverage. Action on this Support Renewal <br />Agreement is time sensitive; services to support your system will not be provided if you have not paid your <br />Support Renewal Fee by the Expiration date of your Software Support Agreement. <br />TriTech Support Services Renewal Agreement Amendment <br />Client agrees to renew its Software Support Agreement, the terms of which are incorporated by reference <br />herein as though set forth in full, and according to the terms and conditions included herein. Except as <br />modified herein, all other terms and conditions of the Software Support Agreement shall remain in full force <br />and effect. With respect to the content herein, in the event of any conflict between this Software Support <br />Renewal Agreement Amendment and the Software Support Agreement, the terms of this Software Support <br />Renewal Agreement Amendment shall control. This Support Renewal Agreement Amendment and <br />applicable support fees must be signed, paid and returned by June 1, 2010 to avoid any interruptions in the <br />software support and maintenance services provided by TriTech. Payment of $119,867.16 for this period is <br />due by June 1, 2010. <br />Consumer Price Index Adjustment <br />For support renewals that go into effect within calendar year 2010, the support renewal fee has been <br />increased by the consumer price index (CPI) rate of 0%. <br />Note: Escrow, ESRI and GDT Fees are calculated separately and added to your annual support fee. <br />Payment <br />For your convenience, we have enclosed an invoice for the full amount of the TriTech Support Services <br />Renewal Fees covering period beginning June 1, 2010-May 31, 2011. If you have any questions, please contact <br />Diana Sliwicki or your Client Account Manager at 858-799-7000. <br />9860 Mesa Rim Road <br />San Diego, CA 92121 <br />858.799.7000 <br />FAK 858.799.7010 <br />www.trilech.com