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Customer <br />Request <br />Mainline CCTV <br />Findings <br />LID Residential or <br />Non-FSE <br />Commercial <br />Process Flow <br />HD Residential <br />Process Flow <br />Yes No <br />LID Res or NO <br />Non-FSE FSE? <br />Comm? <br />Repair/Replace <br />Required? <br />No <br />Perform Lateral <br />Repair/Replace <br />No <br />Issue CW <br />YeS Preliminary Yes <br />Lateral <br />Yes Lateral <br />NO <br />Revocation Warning <br />Follow-up <br />Assessment <br />Impacted <br />Repair/Replace <br />Letter/Schedule <br />CCTV <br />Complete? <br />By FOG? <br />Required? <br />Follow-up <br />CCTV (2-3 mos) <br />No <br />Yes <br />Request Clean/CCTV <br />from Customer (Verbal) <br />Perform Lateral <br />Provide education (flyer) Repair/Replace <br />to Customer Process Flow <br />issue corrective <br />SSO Event 10 SSO Response Public SSO? NO Actions Letter to <br />Process Flow Private Property <br />Owner(s) <br />Yes <br />Follow-up/ <br />Characterization <br />Process Flow <br />FOG Compliance <br />Inspection <br />n-Compliai <br />Identified? <br />YNO <br />Y2S Warnings/NOVs/ <br />Citations <br />Santa Ana Enforcement/Lateral Evaluation Process Flow — Draft <br />7/15/2009 <br />Impacted <br />No Further <br />By FOG? <br />Action <br />NO <br />Required <br />No <br />Yes <br />Yes <br />Continue to <br />Monitor? <br />Issue Letter Requiring <br />Routine Lateral <br />Maintenance (3-6mos) <br />Continue to Monitor <br />No <br />Repeat CCTV <br />Impacted <br />By FOG? <br />Yes <br />Issue CW <br />Repeated Y2S <br />Revocation Letter <br />NOVs <br />equiring Grease <br />Interceptor <br />Installation <br />No <br />Continue Routine <br />FOG Inspections <br />