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* Direction and Retasking: The role is City-directed. The City reserves the right to retask <br />the dedicated technician to perform remedial maintenance (repair) or other relevant <br />support activities on the covered systems as deemed necessary by the City. <br />* The deliverable ensures the City receives consistent, dedicated labor hours for proactive <br />system maintenance, while retaining the flexibility to reallocate that labor to critical repair <br />or support needs. <br />* A second technician will be made available on the occasions where safety protocols <br />deem it necessary (Liff, High Ladder, etc). <br />CUSTOMER SUPPORT <br />PROGRAM <br />Year 1 Year 2 Year 3 Year 4 Year 5 TOTAL <br />Santa Ana Jail (SAJ)S104,260.52 S107,388.49 SII0,610.10 S113,928.67 9117,346.16 S553,533.94 <br />Civic Center & <br />Downtown/SARTC/PD <br />System Backbone <br />S200,881.26 5206,908.00 S213,115.15 S219,509.12 5z;_s,oga.sz Sl,066,507.20 <br />Parks/Public Works S48,535.07 549,991.20 S51,490.91 553,035.76 S54,626.66 S257,679.59 <br />Libraries S21,571.14 S22,218.31 S22,884.85 S23,571.45 924,278.51 S114,524.26 <br />61,992,245.00 <br />TOT AL CONTRACT VALUE <br />Convergint Agreement Number 1 (CSP/PM and Project with I O% Contingency) <br />Customer Support Program (CSP) - Preventative Maintenance (PM)$ 1,992,245.00 <br />Project with 1 0% Contingency $ 1,051,522.87 <br />Total Contract Agreement $ 3,043,767.87 <br />convergjnt 41Page