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ARTICLE XIX <br /> 19.0 GRIEVANCE REVIEW PROCEDURE <br /> 19.1 Definition of a Grievance. A grievance shall be defined as a timely complaint by the <br /> Association concerning the interpretation or application of specific provisions of this MOU. <br /> The parties can mutually agree to extend any deadlines in this Article. <br /> 19.2 Step 1. <br /> A. The Association shall first attempt to resolve the grievance at Step 1 with the <br /> Executive Director of Human Resources or designee without undue delay, but in no <br /> case, beyond a period of ten (10) calendar days after the occurrence of the alleged <br /> incident giving rise to the grievance, or when the grievant knew or should have <br /> reasonably become aware of the facts given rise to the grievance. <br /> B. The Executive Director of Human Resources or designee will respond to the <br /> grievance within fourteen (14) calendar days of receiving the grievance. <br /> C. Every effort shall be made to find an acceptable solution to the grievance at Step 1. <br /> 19.3 Step 2. <br /> A. If the Association is not satisfied with the response from the Executive Director of <br /> Human Resources or designee,the Association must submit the grievance in writing <br /> to Step 2 (binding arbitration) to the Executive Director of.Human Resources or <br /> designee within ten(10) calendar days of receiving.the Step 1 response. Should the <br /> grievant fail to file a written grievance at Step 2 within.ten(10)calendar days after <br /> receiving the response at Step 1,the grievance shall be barred and waived. <br /> B. The City and Association agree to select an arbitrator in the following manner: <br /> I. The City and Association shall refer to the mutually-approved standing list of <br /> arbitrators as specified in Section 192(13)(2)(b). <br /> 2. The City and Association shall select an arbitrator from the standing list via <br /> the striking method.The parties shall mutually agree which party strikes the <br /> first name.If the parties cannot mutually agree,the parties shall toss a coin to <br /> determine who shall strike the first name.Once the arbitrator is selected,the <br /> parties will contact the arbitrator to schedule a hearing. <br /> 3. If none of the identified arbitrators are able to take the case,then the parties <br /> 51 <br />