CONFIDENTIAL ASSOCIATION OF THE CITY OF SANTA ANA (CASA)

Home Browse Search

1. Employees shall be required to explore and exhaust all personal options to resolve the hardship. The employee's efforts to resolve their personal situation must be explained on the form. 2. An employee claiming an ongoing hardship due to the 9/80 work schedule should submit a hardship claim form to the Department Head through their manager. The Department Head may authorize an accommodation after reviewing the claim or may assign a manager to investigate and recommend a resolution. 3. If, according to the employee,the hardship claim was not resolved through the Department Head's recommendation, the employee may submit the claim form to the Human Resources Department. A Hardship Committee shall be established to assist in the resolution of hardship claims and meets on an as-needed basis. The Hardship Committee will review the claim and make a recommendation to the Department Head. 4. Hardship claims due to health reasons, either the employee's or a dependent's, must be supported by medical verification signed by the employee's or dependent's private physician. 5. In cases where a hardship exists,as determined by the Hardship Committee, efforts will be made to identify alternatives with due regard to the employee's request but, with particular concern to the needs of the department. The Department Head has final approval on any work schedule adjustment. 6. If transferred or reassigned to a different department and a hardship continues, a new hardship claim must be filed with the new Department Head, 7. It is the employee's responsibility to notify their supervisor if the hardship terminates and return to the normal9/80 work schedule. Inconvenience or preference does not constitute a hardship. CONFIDENTIAL ASSOCIATION OF SANTA ANA(CASA) MOU: JULY 1,2025 THROUGH JUNE 30,2028 Page 9 13139922.1 SA370-001