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SOFTWARE MAINTENANCE AGREEMENT FOR TR UEPOINT GQ CONNECT , This Software Maintenance Agreement is made effective as of the 2nd day of December, 2025 by and between the City of Santa Ana and TruePoint Solutions, LLC, 950 East State Highway 114, Suite 105, Southlake, TX 76092. 1. DESCRIPTION OF SERVICES. Beginning on 2nd day of December, 2025, TruePoint Solutions will provide the following services (collectively, the "Services"): • Provide access to TruePoint GQ Connect version upgrades and hotfixes • Provide remote customer support through https://help.grayguarter.com and hel ra uarter.com • Provide upgrade assistance for TruePoint GQ Connect 2. ACCESS TO DATA AND COMPUTER. On request, Service Recipient agrees to provide Service Provider with printouts of the Software or of data in storage that exhibits evidence of a programming error. Recipient further agrees to provide Service Provider with access to Service Recipients computer and sufficient computer time to enable Service Provider to duplicate the problem, determine that it results from the Software, and, after corrective action or replacement has taken place, determine that the problem has been alleviated. 3. PROPRIETARY RIGHTS. Service Recipient acknowledges and agrees that corrected or replacement Software and associated documentation remain the property of TruePoint and constitute a trade secret of TruePoint. Service Recipient further agrees that corrected or replacement Software and associated documentation shall be delivered to Service Recipient only after Service Recipient executes a subsequent license Agreement with TruePoint governing its use,unless Service Provider, at its option,waives this requirement for execution of a subsequent license Agreement. 4. MODIFICATIONS EXCLUDED. Service Provider shall not be obligated to provide support services pursuant to this Contract with respect to any modifications of the Software made by Service Recipient or to any computer program incorporating all or any part of the Software. If Service Provider corrects defects or problems attributable to errors trade by Service Recipient or corrections or modifications made by Service Recipient, Service Recipient agrees to pay Service Provider the Service Providers then current standard rates for time and material. 5. PAYMENT. In consideration of the services to be performed by the Service Provider, the Client agrees to compensate the Service Provider for the services rendered as follows: Payment shall be made to TruePoint Solutions, 950 E State Hwy 114, Suite 105, Southlake, TX 76092. Service Provider's fees for the services specified in Paragraph 2, above, will be charged per annual maintenance quote.