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Docuslgn Envelope ID:9BDBD300-F972-4CCB-8D30-40FE04AAD195 V Peregrine • Factors outside of Peregrine's reasonable control, including but not limited to Force Majeure Events as defined in the Agreement; • End User's use of the Service in a manner inconsistent with Peregrine's published documentation or reasonable instructions; • End User's failure to maintain a supported environment as described in the End User Responsibilities; • Failures of End User's internet connectivity, network, hardware, software, or other third-party services or technology not provided by Peregrine; • Beta features, pre-release functionality, custom development, or experimental features; • Scheduled Maintenance or Emergency Maintenance; • End User-requested downtime or suspension of Service. 10. Remedies and Limitations Peregrine will use commercially reasonable efforts to meet the service level commitments set forth in this SLA. In the event Peregrine fails to meet the Availability commitment or response targets specified herein, End User's sole and exclusive remedy shall be for Peregrine to use commercially reasonable efforts to restore the Service to the applicable standards. Peregrine does not guarantee uninterrupted or error-free operation of the Service. Service credits, refunds, or other remedies shall not apply unless expressly set forth in the Agreement or a separately executed Sales Agreement. In no event shall Peregrine be liable for any damages, penalties, or remedies arising out of or relating to Service availability or support commitments beyond those expressly set forth in this SLA. For Severity 1 (Critical) Incidents, Peregrine's commitment is to exercise continuous best efforts to achieve the targeted response, workaround, and resolution timeframes, but Peregrine does not warrant that such timeframes will always be achieved or that uninterrupted Service will be maintained. 11. General Terms Incorporation into Agreement.This SLA is incorporated into and forms part of the Agreement. All terms and conditions of the Agreement apply to this SLA, including without limitation limitations of liability, disclaimers, and dispute resolution provisions. Termination of SLA. This SLA shall terminate automatically upon the expiration or termination of the Agreement. No service levels or related obligations under this SLA shall survive the termination or expiration of the Agreement. Modifications. Peregrine may modify the terms of this SLA from time to time to reflect changes in the Service, improvements in industry standards, or changes in operational practices. Any modifications will apply prospectively and will become effective upon reasonable notice to End Users or as otherwise specified in the Agreement.