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General Assumptions <br /> This SOW is based on the following General assumptions. <br /> • Unless otherwise stated, Iron Mountain will follow standard operating procedures for all <br /> standard workflows including, but not limited to, transportation, inbound/outbound <br /> processing, inventory staging, and archival destruction. Notwithstanding anything in any <br /> contract between Customer and Iron Mountain to the contrary, Customer acknowledges <br /> and expressly agrees that Iron Mountain's procedures involve (i) automated metadata <br /> extraction, (ii) temporary storage of such metadata in a cloud-hosted environment <br /> located in United States hosted by Google and exclusively managed by Iron Mountain; <br /> and (iii) quality control performed by Iron Mountain personnel located in India, Iron <br /> Mountain Services Private Limited. <br /> • All work associated with this SOW will take place during standard Iron Mountain <br /> operating hours, 8AM-5PM Monday through Friday (local time — excluding Iron <br /> Mountain holidays), unless otherwise specified and mutually agreed upon. <br /> • The services will be executed in a mutually agreed upon service window based <br /> on the availability of Iron Mountain project teams while accommodating any <br /> service restrictions noted by Customer. <br /> • Projects requiring timeline acceleration are subject to additional charges. <br /> • The total charges are an estimate only and will be determined based on actual <br /> services provided. <br /> Should any of the assumptions above prove incorrect, the parties acknowledge that this will likely affect <br /> the project duration, price and/or quality. <br /> . _L C. �A+ iiSl1i'c Ui d NCl Conrail led ill I1175 pagge 15 Sla" e cr to[,'le 1 'SIYICH O;t Oil rltc 1N.'PLI-e OJ 1+'l1S PrOPOS[L%. <br /> ironmourtain.com I 1.800.899.IRON (4766) Page 14 of 18 <br />