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Turnaround Requirements <br /> Please note: Turnaround time is defined by the time Iron Mountain receives the documents for processing to the time the <br /> digitized images and data are made available to Customer. <br /> ■ Backfile turnaround requirements will be mutually agreed upon during the implementation of this solution, unless <br /> otherwise specified. <br /> ■ A test box was not digitized for this project as a representative sample of the Customer's documents. All <br /> processing assumptions contained herein are based directly upon the information provided by the Customer. <br /> The above SLA applies only to the maximum volume amounts specified within this SOW. Items exceeding that maximum <br /> will be processed within the SLA if possible-, however, will not count against Iron Mountain's achievements to the SLA. <br /> Documents over the maximum volume amount will be processed the following business day in a"First-In First-Out' (FIFO) <br /> order. <br /> Logistics <br /> Location 1 <br /> The information below refers to records/documents stored at the location listed below: <br /> City of Santa Ana <br /> ATTN: Maria Hodson <br /> 20 Civic Center Plaza, 1 st Floor <br /> Santa Ana, CA 92702 <br /> Additional Details <br /> ■ Documents/records will be made available to Iron Mountain all atone time. <br /> ■ The estimated number of boxes is 370. <br /> Volume Fluctuations <br /> w Volume is not expected to fluctuate. <br /> Expected Volumes <br /> Hard Copy <br /> Backfile <br /> Number of Files 1,650 <br /> Average Documents per File 6 <br /> Average Pages per Document 61.7 <br /> Percentage of Du;plexed Pages 20% <br /> Estimated Total Number of Images 732,600 <br /> in this(ag is stib ect IU fhe re'L"fifton Ui?rh"rirle pc1ge Uf faispi,opos If. <br /> ironmountain.com I 1.800.899.IRON(4766) Page 4 of 18 <br />