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Item 07 - Appointments to the Santa Ana Workforce Development Board
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Item 07 - Appointments to the Santa Ana Workforce Development Board
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1/14/2026 2:31:31 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Community Development
Item #
7
Date
1/20/2026
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EXHIBIT 1 <br />KATHY JUMPER <br />Kjum er oran ecount scu.org <br />LinkedIn <br />EXECUTIVE MANAGEMENT <br />REVENUE OPTIMIZATION -- MERGERS & ACQUISITIONS -- STRATEGIC PLANNING -- MULTILEVEL OPERATIONS — VISION <br />EDUCATION <br />M.B.A. Master of Business Administration; University of Nevada, Las Vegas <br />Postgraduate ABA Executive Banking School; Georgetown University <br />BS Bachelor of Science; University of Phoenix <br />PROFESSIONAL EXPERIENCE <br />President & CEO 8/2023 — Current <br />Orange County's Credit Union ($3.OB) Santa Ana, CA <br />■ Strategic leadership: Working with Board of Directors and Executive Team to establish and achieve long range goals <br />■ Driving our Mission: Maximizing the fulfillment of community needs with new levels of affordable housing funding <br />■ Scaling Growth: Building from the ground up with high -impact ROI growth strategies and new strategic partnerships <br />Chief Retail Officer <br />Memberslst Federal Credit Union ($7B) <br />10/2018 — 8/2023 <br />Mechanicsburg, PA <br />■ Built high performing team of 750+ associates which grew revenue from $58M to $125M and assets from $4B to $7B <br />■ Develop and implement enterprise strategies and short-term initiatives including culture evolution, market expansion, <br />product development, service and sales model <br />■ Backoffice Operations (EFT, Loan Servicing, ATM, Research and Development, Branch Operations, Enterprise QA), <br />Retail Banking (60 Branches), Digital Engagement, Business Intelligence, Wealth Management, and Contact Center <br />■ Create modernized operational performance by building CU culture, reengineering processes, and delivering technology <br />■ Chair loan and deposit strategy ESC and ALCO voting member. Monthly reporting to the Board of Directors <br />■ NAFCU Payments and Cyber Committee <br />Senior Vice President/ Chief Operations Officer 10/2012 — 10/2018 <br />InTouch Credit Union ($13B) Dallas, TX <br />■ Leadership of Retail Banking, Marketing, Operations, Business Lending, Card Services, and Call Center <br />■ Strategic development and execution. Signature achievements: Led member delivery transformation to incorporate <br />efficient electronic delivery channels, led transformation of member contact centers, and streamline member services <br />processes; restructured delivery and operational automation <br />■ Spearheaded the development, communication and implementation of effective growth strategies <br />■ Initiated, led, implemented 4 mergers <br />■ Member of the Audit, M&A, and ALCO committee. Monthly reporting to the Board of Directors <br />
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