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EXHIBIT 2 <br />SERVICES PROVIDED <br />Downtown Santa Ana, the county seat and urban heart of Orange County, is a vibrant center rich in <br />culture and history. Its walkable streets offer an ideal setting for shopping, exceptional dining, a thriving <br />arts community, and a vibrant evening scene filled with diverse programming and entertainment. An <br />integral part of delivering a desirable environment to guests and local businesses is ensuring that our <br />Downtown area is clean and safe for all to enjoy. DTSA Services takes pride in having been a member <br />of the business community and in having provided these critical services for the past twelve years. <br />While long-standing businesses continue to prosper, Downtown Santa Ana is constantly changing. A <br />growing evening scene and new art galleries have boosted the area's commerce by extending <br />business hours into the evening. The Downtown area is also experiencing a significant housing boom, <br />with approximately 3,000 people living in the area. Within a few years, the number of residents will <br />increase substantially. <br />With our understanding of Downtown Santa Ana's current Clean & Safe Team needs, we will <br />provide the following services: <br />• Staffing: Provide the required level of experienced staff daily. <br />• Security Guard Oversight: Daily supervision of security guards. <br />• Litter Maintenance: Perform daily removal of litter and waste from all exterior surfaces, including <br />sidewalks, curbs, and tree grates. <br />• Clean Alleys: Remove trash, waste, excrement, and other debris on a daily basis. <br />• Clean and Empty Trash Cans: Replace trash can liners five times per day and wipe down trash <br />cans. <br />• Clean Outdoor Benches, Bollards, and Light Poles: Wipe down outdoor furniture and <br />amenities daily. <br />• Clean Parklets: Remove litter and waste daily. Light power wash as needed. <br />• Special Events: Litter Clean -Up Maintenance: Provide cleaning services during and after City - <br />approved events. <br />• Special events: Street Closures: Provide street closure services for City -approved events. <br />• Power Wash Services: Power wash sidewalks and alleys following a specific schedule. <br />• Equipment, Supplies & Facilities: Maintain and supply all necessary equipment, including waste and <br />recycling containers, cleaning supplies, service vehicles, and storage facilities. <br />In addition to the services required on the Request for Proposal, DTSA Services will conduct the <br />following assessment: <br />• Daily Downtown Area Needs Assessment: Building on our current practices, DTSA Services will <br />conduct a daily walkthrough inspection of Downtown Santa Ana to identify and report issues such <br />as vandalism, homeless encampments, and abandoned property to the appropriate City of Santa <br />Ana departments. When vandalism is observed, DTSA Services will promptly notify the Santa Ana <br />Police Department and the affected business owners. <br />AGREEMENT STATEMENT <br />DTSA Services has read and reviewed the Sample Agreement of this Request for Proposals No. 25-097 <br />for the Downtown Santa Ana Clean & Safe Team. We concur with all provisions contained in <br />Exhibit III - Sample Agreement. <br />UNUM <br />UMA <br />SERVICES <br />03 <br />