Item 14 - Agreement for Automated Parking Citation and Processing Services

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Automated Parking Citation and Processing Services January 20, 2026 Page 2 In 2004, the City of Santa Ana began contracting with a vendor to provide automated parking citation and processing services to the Santa Ana Police Department (SAPD). The contracted services include managing the parking citation database, processing parking citations, sending daily payment notices for collection, providing a customer service call center, and collections of unpaid citations. The City's current parking citation processing agreement with Data Ticket is set to expire on February 14, 2026. To ensure citation processing service continues uninterrupted, the Police Department issued a Request for Proposals (RFP) No. 25-114 on September 11, 2025, via the City's online bid management and publication system. A summary of vendor participation and results is as follows: 299 Vendors notified 9 Santa Ana Vendors notified 20 Vendors downloaded the RFP packet 4 Responsive proposals received 1 Responsive proposal received from Santa Ana vendor Four proposals were submitted by the RFP deadline, which were determined to be responsive to the specifications, and met the City's requirements. The proposals were evaluated and scored by a committee pursuant to the criteria identified within the RFP. This included Organization / Completeness of Response, Background, Qualifications & Experience, Key Personnel / Proposed Staffing, Technical Approach / Methodology, and Cost Proposal. Staff recommends awarding an agreement to the highest -ranked firm, Turbo Data Systems, Inc (TDS) (Exhibit 1). TDS has been in business since 1985 providing citation processing services. TDS services more than 150 municipalities and colleges across California, most of whom they have partnered with for over 20 years. With offices in Santa Ana and San Jose, TDS has a team of 30-plus professionals delivering fast, reliable services to their clients. TDS has an established partnership with the California Department of Motor Vehicles as well as the Franchise Tax Board, as it pertains to citation processing. TDS also has an existing partnership with LAZ (the City's current parking control provider), which will allow for a seamless transition. TDS has their own citation issuance devices, which are pre-programmed with all necessary applications. Turbo Data Systems, Inc.'s enhancements include cloud -based products and services. This consists of a platform which supports the parking citation processing, as well as the mobile enforcement and technology integrations. Customers have the ability to pay citations via the TDS portal or make a payment over the phone. Customers also have the ability to contest the citation immediately following the issuance of the citation. City staff will have immediate access to information they need to assist customers.