Item 14 - Agreement for Automated Parking Citation and Processing Services

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Turbo Data Systems, Inc. Submitted to: City of Santa Ana Cost Proposal Parking Citation Processing Management Fee Per Electronic and Manual Parking Citation Issued $0.42 — Electronic $0.52 - Manual • Entry of all citations. • Citation dispositions (bounced checks, payments, extensions, etc.) • DMV interface (r/o retrieval, placing, and releasing registration holds) • Toll -free telephone number (for public access) • Multi-lingual interactive voice response system (IVR) • Customer service representatives (8 am — 5 PM, Mon - Fri, excluding holidays) • Daily pickup of payments and other documents from a TDS-provided P.O. box. • Scan and remote deposit checks into the agency's bank account. • pticket.com web pages customized for the agency. • Database maintenance and daily system backups. • Secure cloud access for agency staff. • Documentation and training for the use of the TDS-provided online system. • Ongoing client support and training. Reminder Notice (Notice of Violation) $0.50 + postage This includes all forms, envelopes, return envelopes, and printing. Reminder notices are mailed 21 days after issuance or per the agency's timeline. Postage is charged separately. Other Correspondence, Notices, and Letters $0.50 + postage Includes all forms, envelopes, and printing. NSF letters, partial payments, name and address changes, drive -away notice, final notices, DMV hold letters, etc. Initial Review and Hearing Notices/Letters $0.50 + postage TDS mails all initial review results letters, hearing notification letters, and hearing result letters as required. All forms, envelopes, and printing are included with the mailing. Paperless Appeals (per appeal) $1.25 This service allows for online submission of appeals and a 100% PAPERLESS appeal system. All mailed -in appeals are scanned and are reviewable by Agency staff using the eAppeals PRO online application. All appeals are centralized, and documents are saved electronically. A complete history of all appeals, results, and reviewers, etc., is always available for the Agency. Includes Hearing services, scheduling, and coordination. Court documents are provided to agency upon request. Payment Plan Processing $10.00 Payment plan supports AB503 legislation. All payment plan letters will be at the "Correspondence" rate. Out -of -State Collections 25% of amount collected TDS absorbs costs to retrieve out-of-state registered owner information. NLETS electronic access for out-of-state license plates. ICS Delinquent Collections 25% of amount collected Apply to citations that are past DMV registration hold. Additional penalties applied, and up to two letters mailed from Innovative at no cost to the Agency. Includes taking toll -free phone calls from ICS customers and other follow-up efforts. Payments collected at DMV will not be billed on this fee. A cost recovery option is available. Franchise Tax Board Collections $2.50 Per Account Letter +15% of amount collected TDS pursues otherwise uncollectible accounts by retrieving social security numbers from a third party, mailing required pre -intercept letters, and then sending the accounts to the FTB to intercept any state tax refunds or lottery winnings. *This fee is subject to change each new FTB year. A cost recovery option is available. tu r/�►� r-1 A - -A S Y S T E M S October 15, 2025