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(9) <br />CITY OF SANTA ANA <br />D. City shall notify Proposer of any adjustments required to invoices. <br />E. Invoices shall include, at minimum: <br />i. City PO Number (If applicable) <br />ii. Invoice number <br />iii. Agreement number <br />iv. Remit to address <br />v. Itemized services <br />vi. Course description <br />vii. Pricing as per agreement <br />viii. Instructor name <br />ix. Number of participants <br />x. Course date(s), and <br />A. Shall be accompanied by acceptable proof of delivery <br />F. Proposer shall utilize standardized invoices upon request. <br />X. ACCOUNT MANAGER / SUPPORT STAFF FOR TRAINING COURSES <br />A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the <br />City's account / agreement. The Account Manager shall receive all orders from the City and shall <br />be the primary contact for all issues regarding the Proposer's response to this RFP and any <br />agreement which may arise pursuant to this RFP. <br />B. Proposer shall also provide adequate, competent support staff that shall be able to service the City <br />Monday through Friday. Such representative(s) shall be knowledgeable about the agreement, <br />training offered, and able to identify and resolve quickly any issues included, but not limited to order <br />and invoicing problems. <br />C. Contractor's Account Manager shall be familiar with City requirements and standards and work with <br />the City to ensure that established standards are adhered to. <br />D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program <br />Manager informed of requests from departments. <br />