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Docusign Envelope ID: 030D2B63-5582-4D40-9D78-224202894BCB
<br /> `� AXON Master Services and Purchasing Agreement
<br /> Axon Customer Experience Improvement Program Appendix
<br /> 1. Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon's
<br /> development of technology, such as building and supporting automated features, to ultimately increase safety within
<br /> communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below,
<br /> Axon,where allowed by law, may make limited use of Customer Content from all of its customers to provide, develop,
<br /> improve, and support current and future Axon products(collectively, "ACEIP Purposes"). However, at all times,Axon
<br /> will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a
<br /> comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice
<br /> Information), privacy program, and data governance policy, including high industry standards of de-identifying
<br /> Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier
<br /> 1 and Tier 2. By default, Customer will be a participant in ACEIP Tier 1. If Customer does not want to participate in
<br /> ACEIP Tier 1, Customer can revoke its consent at any time. If Customer wants to participate in Tier 2, as detailed
<br /> below, Customer can check the ACEIP Tier 2 box below. If Customer does not want to participate in ACEIP Tier 2,
<br /> Customer should leave box unchecked. At any time, Customer may revoke its consent to ACEIP Tier 1, Tier 2, or
<br /> both Tiers.
<br /> 2. ACEIP Tier 1.
<br /> 2.1. When Axon uses Customer Content for the ACEIP Purposes, Axon will extract from Customer Content and
<br /> may store separately copies of certain segments or elements of the Customer Content (collectively, "ACEIP
<br /> Content"). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate,
<br /> transform or de-identify Customer Content so that the extracted ACEIP Content is no longer reasonably
<br /> capable of being associated with, or could reasonably be linked directly or indirectly to a particular individual
<br /> ("Privacy Preserving Tech nique(s)"). For illustrative purposes, some examples are described in footnote 11.
<br /> For clarity,ACEIP Content will still be linked indirectly, with an attribution, to the Customer from which it was
<br /> extracted. This attribution will be stored separately from the data itself, but is necessary for and will be solely
<br /> used to enable Axon to identify and delete all ACEIP Content upon Customer request. Once de-identified,
<br /> ACEIP Content may then be further modified, analyzed, and used to create derivative works. At any time,
<br /> Customer may revoke the consent granted herein to Axon to access and use Customer Content for ACEIP
<br /> Purposes. Within 30 days of receiving the Customer's request, Axon will no longer access or use Customer
<br /> Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will also delete any derivative
<br /> works which may reasonably be capable of being associated with, or could reasonably be linked directly or
<br /> indirectly to Customer. In addition, if Axon uses Customer Content for the ACEIP Purposes, upon request,Axon
<br /> will make available to Customer a list of the specific type of Customer Content being used to generate ACEIP
<br /> Content,the purpose of such use, and the retention, privacy preserving extraction technique,and relevant data
<br /> protection practices applicable to the Customer Content or ACEIP Content ("Use Case"). From time to time,
<br /> Axon may develop and deploy new Use Cases. At least 30 days prior to authorizing the deployment of any
<br /> new Use Case, Axon will provide Customer notice (by updating the list of Use Case at
<br /> https://www.axon.com/aceip and providing Customer with a mechanism to obtain notice of that update or
<br /> another commercially reasonable method to Customer designated contact) ("New Use Case").
<br /> 2.2. Expiration of ACEIP Tier 1. Customer consent granted herein will expire upon termination of the Agreement.
<br /> In accordance with section 1.1.1, within 30 days of receiving the Customer's request, Axon will no longer
<br /> access or use Customer Content forACEIP Purposes and will delete ACEIP Content.Axon will also delete any
<br /> derivative works which may reasonably be capable of being associated with, or could reasonably be linked
<br /> directly or indirectly to, Customer.
<br /> 3. ACEIP Tier 2. In addition to ACEIP Tier 1, if Customer wants to help further improve Axon's services, Customer may
<br /> choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Customer
<br /> For example;(a)when extracting specific text to improve automated transcription capabilities,text that could be used to directly identify
<br /> a particular individual would not be extracted,and extracted text would be disassociated from identifying metadata of any speakers,and
<br /> the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to
<br /> remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b)when extracting license
<br /> plate data to improve Automated License Plate Recognition(ALPR)capabilities,individual license plate characters would be extracted
<br /> and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source
<br /> video,such as the vehicle,location,time,and the surrounding environment would also be removed;(c)when extracting audio of potential
<br /> acoustic events(such as glass breaking or gun shots),very short segments(<1 second)of audio that only contains the likely acoustic
<br /> events would be extracted and all human utterances would be removed.
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