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(9) <br /> CITY OF SANTA ANA <br /> D. City shall notify Proposer of any adjustments required to invoices. <br /> E. Invoices shall include, at minimum: <br /> i. City PO Number (If applicable) <br /> ii. Invoice number <br /> iii. Agreement number <br /> iv. Remit to address <br /> v. Itemized services <br /> vi. Course description <br /> vii. Pricing as per agreement <br /> viii. Instructor name <br /> ix, Number of participants <br /> x. Course date(s), and <br /> xi. Shall be accompanied by acceptable proof of delivery <br /> F. Proposer shall utilize standardized invoices upon request. <br /> X. ACCOUNT MANAGER 1 SUPPORT STAFF FOR TRAINING COURSES <br /> A. Proposer shall provide a dedicated,. competent Account Manager who shall be responsible for the <br /> City's account 1 agreement. The Account Manager shall receive all orders from the City and shall <br /> be the primary contact for all issues regarding the Proposer's response to this RFP and any <br /> agreement which may arise pursuant to this RFP. <br /> B. Proposer shall also provide adequate, competent support staff that shall be able to service the City <br /> Monday through Friday. Such representative(s) shall be knowledgeable about the agreement, <br /> training offered, and able to identify and resolve quickly any issues included, but not limited to order <br /> and invoicing problems. <br /> C. Contractor's Account Manager shall be familiar with City requirements and standards and work with <br /> the City to ensure that established standards are adhered to. <br /> D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program <br /> Manager informed of requests from departments. <br />