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Describe turnaround time and delivery requirements. Define any additional charges for <br /> delivery such as excessive deliveries or remote locations and state additional fees for these <br /> types of deliveries. <br /> Cintas rental service programs provide personal delivery at a predefined frequency on a <br /> regularly scheduled day and time.Temporary garments are used only if there is a shortage of <br /> clean delivered garments, and this is a rare occurrence.The need for temporary garments is <br /> known by Cintas prior to clean delivery by the use of our garment inventory control process. <br /> If needed,the garments used for temporary replacement will be a used garment of like quality <br /> to the garment that is being replaced. Cintas rarely experiences backorders in our core rental <br /> product line however in the event there is a backorder our goal is to replenish in 30 days or <br /> less. <br /> One of the goals of a national contract is to allow agencies to easily audit the price they <br /> are paying under a contract. Describe how users across the nation will be able to <br /> determine their pricing(including the provision of uniforms or other products,delivery, <br /> laundering,repair and maintenance)under the national contract using the information <br /> contained within the pricing workbook. Describe any regional pricing differences or <br /> other actors that will influence an agency Is rice. <br /> The program will be communicated to the local sales force via a"Program Requirements <br /> Document"which will contain details of the program.This serves to ensure that the service <br /> and the pricing at each of your locations conforms to the Master Service Agreement and is <br /> controlled by our Account Team. <br /> Describe how rental uniforms are amortized and how Replacement Charges are <br /> calculated <br /> If Customer has ordered from Company a ganuent rental service requiring embroidered <br /> garments that may not be standard to Company's normal rental product line.Those non- <br /> standard products will be designated as such under-Garment Description in Exhibit C.In the <br /> event Customer deletes a non-standard product,alters the design of the non-standard product, <br /> fails to renew the Agreement,or terminates the Agreement for any reason other than <br /> documented quality of service reasons which are not cured,Customer agrees to buy back all <br /> remaining non-standard products allocated to Customer that the Company has in service and <br /> out of service at the then current Loss/Damage Replacement Values. <br /> Cintas deems a garment"damaged"if it is beyond normal repair and not due to normal wear <br /> and tear. Specifically, as noted on the Cintas general agreement,"In the event any <br /> Merchandise is lost,stolen or is not returned to Company,or is destroyed or damaged by fire, <br /> acid,paint,ink,chemicals,neglect or otherwise,the Customer agrees to pay for said <br /> Merchandise at the then current Loss/Damage Replacement Values" <br /> Describe how emergency requests or uniforms are handled. <br /> Local facilities should direct rush requests to the local Customer Service Departments of their <br /> corresponding Cintas service centers. Every effort will be made locally to acconunodate rush <br /> re uests. <br /> Items not specifically listed in catalogs are available under the contract as"specialty items." <br /> *Gntas proposed pricing is structured to allow any participating agency,regardles of size, <br /> volume etc.to benefit from the same competitive and consistent rotes. <br /> Page 18 <br /> City Council 11 — 58 3/3/2026 <br />