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useful life of the improvement, such as: structural, electrical, plumbing, or
<br /> mechanism system, roofing, carpeting, draperies, stuccoing the outside of
<br /> a building, air conditioning, security gates, swimming pool, sauna or hot
<br /> tub, fencing, children's play equipment permanently installed, the
<br /> complete exterior painting of a building, and other similar improvements as
<br /> defined under the straight line depreciation provisions of the Internal
<br /> Revenue Code and the regulations issued pursuant thereto and
<br /> determined by the Rental Housing Board. Capital Improvement does not
<br /> include normal or routine maintenance, repair, replacements, and/or
<br /> deterioration resulting from an unreasonable delay in the undertaking of
<br /> completion or after a Notice of Violation by a government agency ordering
<br /> repairs.
<br /> "City" means the City of Santa Ana.
<br /> "Hearing Officer" means a person who has been appointed by the
<br /> Program Administrator to perform the duties set forth in this Article.
<br /> "Housing Services" means those services provided and associated with
<br /> the use or occupancy of a Rental Unit including, but not limited to,
<br /> insurance, repairs, replacement, maintenance, effective waterproofing and
<br /> weather protection, painting, providing light, heat, hot and cold water,
<br /> elevator service, window shades and screens, laundry facilities and
<br /> privileges, janitorial services, utilities that are paid by the Landlord, refuse
<br /> removal, allowing pets, telephone, parking, storage, the right to have a
<br /> specified number of Tenants or occupants, computer technologies,
<br /> entertainment technologies, including cable or satellite television services,
<br /> and any other benefits, privileges or facilities connected with the use or
<br /> occupancy of such Rental Unit including a proportionate share of the
<br /> services provided to common facilities of the building in which such Rental
<br /> Unit is located and/or of the property on which such Rental Unit is located.
<br /> "Landlord" or "Owner" means an owner of record, lessor, sublessor or any
<br /> person, partnership, corporation, family trust, or any other business entity,
<br /> or any successor in interest thereto, offering for rent or lease any Rental
<br /> Unit or Mobilehome or Mobilehome Space in a Mobilehome Park in the
<br /> City and shall include the employee, agent or representative of the
<br /> Landlord if the agent or representative has the full authority to answer for
<br /> the Landlord and enter into binding agreements on behalf of the Landlord.
<br /> "Mediator" means a person whom the Program Administrator determines
<br /> meets all of the following criteria:
<br /> 1) Has received forty (40) to eighty (80) hours of formal training in
<br /> mediation, including training in anti-racism, elimination of bias,
<br /> diversity, equity, inclusion, and cultural competency; and,
<br /> 2
<br /> Resolution No. 2026-006
<br /> Page 4 of 82
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