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Docusign Envelope ID: 8DB22FEB-26C9-4AA8-92E8-033D22A87DE7 <br />E SOURCE PROPOSAL TO CITY OF SANTA ANA FOR AMI IMPLEl\IENT ATION SUPPORT SERVlCES <br />E Source will coordinate the testing effort between the team at Santa Ana and the vendors. The end <br />result is to ensure configuration of systems are delivered and working to Santa Ana's requirements and <br />specifications. <br />DELIVERABLES <br />-Weekly remote testing and troubleshooting meetings <br />-On-demand troubleshooting support <br />-Weekly integration meetings with vendor partners <br />-Test plans and results documentation for all Santa Ana-owned tests <br />Task 3: Reporting <br />The high volume of data produced by an AMI system can greatly enhance overall utility operations, but <br />only if that data is properly monitored, managed, and utilized. The AMI system introduces a new variety <br />of data sets such as consumption data, events, alerts, and various system exceptions. From previous <br />work that E Source has performed for Santa Ana, a plan to manage and utilize the data from these new <br />systems has been developed to ensure accuracy and completeness for billing and all other reporting <br />functions. New or updated reports and notifications generated from this plan will inf orm Santa Ana of <br />possible leaks, tampering, backflow, CIS-to-field mismatches, etc., but the data must be interpreted and <br />acted upon appropriately to realize the maximum benefits. <br />E Source will review daily reports to ensure all communication systems are responsive and functioning <br />within expected levels. Our team will investigate issues that arise, recommend actions to take, and work <br />directly with City staff and/or vendor partner to address these issues through to resolution. <br />In addition, E Source will continue to guide Santa Ana through the implementation of the data <br />management plan and provide on-the-job coaching. E Source will provide focused, hands-on support <br />for staff responsible for data quality management and exception handling. With this hands-on approach, <br />Santa Ana staff will more quickly grow familiar with their respective duties and how to troubleshoot and <br />remediate exceptions. After this period, E Source will work with the Santa Ana team to refine and tailor <br />the data management plan and assist in the development of written materials that will become <br />organizational process assets for current and new staff to leverage. <br />DELIVERABLES <br />-Data management coaching materials (*.doc or *.xlsx) <br />-Updated Data Management Plan (*.xlsx) <br />Task 4: Validation of Reads <br />In conjunction with the activities detailed in Task 3: Reporting, E Source also will review and <br />analyze daily reporting data to ensure the validity of meter reads received as system <br />implementation continues. E Source will produce exception reports for investigation by Santa Ana <br />and will assist Santa Ana and your vendor partners in troubleshooting and issue resolution. E <br />Source will factor this activity into the updates to the data management plan, on-the-job coaching, <br />and coaching materials detailed in Task 3. <br />- <br />E -