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t CITY OF SANTA ANA EXHIBIT I SCOPE OF SERVICES Contractor shall perform services as set forth below. The City is seeking a qualified firm that has expertise and experience in designing, providing, installing,maintaining, and monitoring security camera systems.The City is particularly interested in a firm that has experience in assisting municipalities or similar large commercial customers with any technical issues that may arise. Contractor shall perform during the term of this Agreement,the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the installation, monitoring, and maintenance of security cameras at the Zoo and ECO Center. There are two installation/new equipment parts to this project: 1) Enhancement of access control at the Santa Ana Zoo, and 2) Installation of a new camera system at the Santiago Park ECO Center. In addition to supplying and installing system enhancements at the Zoo, and supplying/installing the new system at ECO Center, the firm must provide both facilities with a multi-year monitoring and maintenance contract. The zoo's existing video surveillance system is capable of capturing and recording images day and night. Said images provide the details needed for the successful prosecution of security investigations. In addition to post-event investigations and forensics, the video surveillance system is used for live remote monitoring and audio communication; live monitoring takes place mostly after-hours. The new system installed at ECO Center, and additional components installed at zoo, must meet these standards. CONSTRUCTION METHODS During installation,work must be performed by Contractor between the hours of 7:00am-5:00pm, Monday—Friday. Contractor is responsible for running power from existing sources to camera or speaker locations as needed. Contractor is responsible for ensuring guest safety during installation. Zoo and ECO Center staff and visitors can be directed away from the immediate work area with caution tape or temporary barricades.Contractor is responsible for meeting industry best practices to ensure installation is safe, ZOO A. Provide and install 2N IP Force intercom (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives)at perimeter gate https:/twww.2n.com/en-US/products/intercoms/2n-ip-force B. Provide and install 2N Indoor View (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives) for connectivity to the perimeter gate httos:Hwww,2n.com/en- US/oroductslindoor-stations/2n-indoor-view/ C. Provide necessary equipment to install and link these devices for proper functioning D. Install one Dell UltraSharp 43 4K USB-C Hub Monitor- U4323QE (or approved equal, please refer to Section XII. General Terms and Conditions, letter A. Alternatives) in the zoo office and set the display up to show a constant CCTV feed of the cameras being monitored at the zoo E. Include 10% contingency for replacement of equipment as it ages over the course of the contract. F. Maintain equipment as follows: 1. Service Provider will test-at least once per day-all equipment(cameras, speakers and related gear) needed for providing the remote live video monitoring service;a remote test will satisfy this requirement. When a failure or performance degradation is detected, Service Provider will inform the Santa Ana Zoo within two hours of discovering the problem; a service visit will take place within 24 hours of detecting a problem and said problem will be repaired within 72 hours of its detection.This type of repair time will require that Service Provider keep an inventory of replacement cameras and parts. 2. Training for City staff on the use of the video surveillance system is considered an integral part of the maintenance services. When video surveillance system is first installed, Service Provider will conduct training for City staff (not to exceed 1 hour). After this first training session related to initial system City of Santa Ana RFP No 25-082 Page 20 of 40