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0. IT <br /> 7ucuc4okot WO INSURANCE NOT ON FILE <br /> WORK MAY NOT PROCEED A-2026-037 <br /> CITY CLERK <br /> c;) Service Agreement DATE APR 1 7 2026 <br /> This Software as a Service Agreement("Agreement") is entered into on April 7, 2026, between CivicPlus, LLC <br /> ("Provider") and City of Santa Ana, CA("Customer"). <br /> Services Provided <br /> DocAccess is a subscription-based accessibility solution that includes: <br /> • Automated document accessibility compliance <br /> • Real-time translation to 250 languages <br /> • AI-powered search and Q&A functionality <br /> 24/7 live visual interpretation services <br /> • Compliance monitoring and reporting <br /> Subscription <br /> • Metropolitan - 305,000 Population Plan - Publicly Available PDFs on santa-ana.org <br /> Terms <br /> • List Price: $55,750 per year <br /> • Discounted Fee:$49,618 first year(11%discount),then$55,750 per year <br /> • Contract Term:April 7, 2026-April 6,2027- 5%annual uplift starting Year 2 <br /> • Payment Schedule: Every year, beginning April 1, 2026 <br /> • Payment Terms: Net 45 <br /> Renewal Procedure: Upon mutual agreement of the parties 60 days prior to any renewal term, the parties <br /> may extend the agreement by up to two (2), one (1) year extensions, exercisable by a writing by the City <br /> Manager and the City Attorney. <br /> Example Payment Schedule <br /> Invoice Dates of Service Rate Amount <br /> Complimentary Service 3/3/2026- 3/31/2026 Free $0 <br /> First Invoice 4/7/2026-4/6/2027 $55,750/year (11% first year discount applied) $49,618 <br /> Future Invoice 4/7/2027-4/6/2028 $55,750/year+ 5% uplift $58,538 <br /> *The total compensation due under the agreement shall not exceed $169,621.00 <br /> The CivicP%s accounting department will gladly work with you to adjust the payment schedule to meet yourneeds Amounts <br /> will notinclude certain state orlocal imposed sales taxes. Proratlon amounts are approximate. <br /> This Service Agreement is governed by the terms and conditions of the Master Services Agreement and the <br /> DocAccess Terms and Conditions, both available at: htt s: www.civic lus.hel dots le al-terms-and-conditions- <br /> for-services(collectively,the"Agreement"). By executing this Service Agreement, Customer acknowledges and <br /> DocAccess Service Proposal for City of Santa Ana, CA Page 11 of 15 <br />