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Attachment "A" <br />One-Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Community Action Partnership of Orange County <br />C( APOC) and other agencies (identified in the "One-Stop Partner Commitment", <br />Attachments "A" and "B: to this MOU) functioning as "One-Stop Partners" within <br />the Santa Ana One-Stop System (hereinafter referred to as the Santa Ana WORK <br />Center). <br />In addition to accepting the provisions contained in the MOU, the CAPOC commits to <br />the following: <br />Primary delivery of services will be at the offices of CAPOC. Staff from CAPOC and the <br />WORK Center will be cross-trained so that appropriate referrals may be made. CAPOC <br />will train. WORK Center staff on its Community Service Block Grant programs i.e., <br />Emergency Safety Services and Family Development Programs and define its referral <br />process. Likewise staff from CAPOC will be trained on the array of services available at <br />the one-stop center. <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: <br />N/A <br />Hours/days per week Agency Staff Assigned to Santa Ana W/O/R/K Center: N/A <br />PERFORMANCE GOALS: <br />Customer Service <br />All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K <br />Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br />6