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Attachment "A" <br />One-Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Santa Ana Unified School District and other <br />agencies (identified in the "One-Stop Partner Commitment", Attachments "A" and <br />"B: to this MOU) functioning as "One-Stop Partners" within the Santa Ana One-Stop <br />System (hereinafter referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in. the MOU, the Santa Ana Unified <br />School District commits to the following to be provided for students in the Santa Ana <br />Unified School District and to parents and community members served by the Santa Ana <br />WORK Center: <br />>= Initial assessment of skills, aptitudes, abilities and supportive services <br />y Job Search and placement assistance <br />Provision of performance information (Certificate of Training Completion) <br />Employment referral <br />y Occupational skills training <br />On-the-Job training through community classroom/internships <br />r= Workplace learning with classroom training <br />y Skills upgrade and retraining <br />Job readiness training <br />Employment services, limited to job listings <br />r Maintenance of all required doctumentation <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: <br />N/:A no st?>fP??ill he Lissigiled to the Santa;'Ua WORK Center. <br />Hours/days per week Agency Staff Assigned to Santa Ana W/O/R/K Center: N/A <br />PERFORMANCE GOALS: <br />Customer Service <br />All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K <br />Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />6