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Finance and Management Services <br /> www.santa-ana.org/finance <br /> Item # 15 <br /> City of Santa Ana <br /> 20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br /> May 5, 2026 <br /> TOPIC: Enterprise Land Management System Online Payment Services System <br /> AGENDA TITLE <br /> Agreement with CSG Forte Payments, Inc. for an Online Payment Services System for <br /> Accela, the City's Enterprise Land Management System (Specification No. 26-042) <br /> (General Fund) <br /> RECOMMENDED ACTION <br /> Authorize the City Manager to execute a payment processing agreement with CSG Forte <br /> Payments, Inc. (CSG Forte)to provide online payment services integrated with the Accela <br /> Civic Platform in an amount of $203,464, for a term beginning May 5, 2026 and expiring <br /> May 4, 2027, with provisions for four (4), one (1) year extensions in a total amount not to <br /> exceed $1,017,317. (Agreement No. A-2026-XXX) <br /> GOVERNMENT CODE 484308 APPLIES: Yes <br /> DISCUSSION <br /> On October 1, 2024, the City Council approved agreements with Carahsoft Technology <br /> Corp. for software subscription licensing, support, and training of Accela Civic Platform <br /> planning, permitting, and licensing system to replace the Santa Ana Property Information <br /> Network (SAPIN), which has fallen behind in technology, functionality, and lacks the <br /> capabilities to interface with third party payment softwares. <br /> The City is currently implementing the Accela Civic Platform (Accela). The platform will <br /> allow residents, contractors, and business owners to submit applications, pay fees, and <br /> track services online. As part of the implementation, the City must integrate a payment <br /> processing solution capable of supporting online payments, including credit card and <br /> Automated Clearing House (ACH) transactions. After evaluating available options <br /> compatible with Accela, staff determined that CSG Forte Payments, Inc. (CSG Forte) is <br /> the only payment processor that provides a fully supported integration that meets the <br /> City's operational, financial, and compliance requirements. <br /> CSG Forte provides a native integration specifically designed for government agencies <br /> using the Accela Civic Platform. The solution provides a variety of features that are <br /> essential for municipal operations, including: <br />