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Self-Service Checkout Stations in Drug and Food Retail Establishments <br /> May 5, 2026 <br /> Page 2 <br /> systems as part of broader efforts to enhance public safety and maintain service <br /> accessibility. <br /> The proposed ordinance is designed to address several key issues related to the <br /> operation of self-service checkout systems. Increased employee presence in checkout <br /> areas improves oversight and may deter retail theft, which has been identified as a <br /> growing concern in retail environments. Establishing minimum staffing ratios reduces <br /> the burden on employees tasked with monitoring multiple transactions simultaneously <br /> and helps mitigate workplace conflicts. Maintaining staffed checkout lanes ensures that <br /> all customers, including seniors, individuals with disabilities, and those who require <br /> assistance, have access to traditional service options. Additionally, public notification <br /> requirements and defined enforcement mechanisms promote transparency and <br /> accountability by providing customers and employees with clear expectations and <br /> recourse in the event of noncompliance. <br /> The proposed ordinance provides a balanced and enforceable framework to ensure that <br /> self-service checkout systems operate safely, responsibly, and serve the needs of <br /> Santa Ana residents, workers, and businesses. Adoption of this ordinance will align with <br /> emerging regional standards while preserving flexibility for local implementation. <br /> Staff will conduct outreach to affected businesses to support compliance and minimize <br /> disruption. <br /> ENVIRONMENTAL IMPACT <br /> There is no environmental impact associated with this action. <br /> FISCAL IMPACT <br /> There is no fiscal impact associated with this action. <br /> EXHIBIT(S) <br /> 1. Draft Ordinance <br /> Submitted By: Sylvia Vazquez, Deputy City Manager <br /> Approved By: Alvaro Nunez, City Manager <br />