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Alcala, Abigail From:Mary Kasper <mkasper@superiorgrocers.com> Sent:Tuesday, May 5, 2026 12:48 PM To:eComment; !City Clerk Subject:Proposed Self-Checkout Ordinance - May 5, 2026 Hearing Attention: This email originated from outside of City of Santa Ana. Use caution when opening attachments or links. Dear Mayor Amezcua, Mayor Pro Tem Penaloza, Councilmember Phan, Councilmember Vazquez, Councilmember Lopez, Councilmember Bacerra, Councilmember Hernandez, and Council Staﬀ, On behalf of Superior Grocers, I write regarding the Self-Checkout Ordinance currently under considera?on by the Santa Ana City Council. Superior Grocers operates three stores in Santa Ana, employing approximately 300 team members who serve thousands of local residents each week. A Self-Checkout Ordinance carries signiﬁcant opera?onal implica?ons for grocery retailers and for the customers who rely on us. To date, however, local grocers, including Superior Grocers, have received no outreach or communica?on from the City regarding this proposed regula?on. It is cri?cal that the Council and the public be fully informed of the prac?cal considera?ons and poten?al consequences of self-checkout regula?on before taking ac?on. Changes to well-established self-checkout prac?ces, if implemented without meaningful industry engagement and public input, may inadvertently create adverse impacts on store opera?ons, employee workload, and the customer experience. Notably, a similar ordinance adopted in Long Beach has not delivered on its promised results and has instead imposed substan?al opera?onal burdens on grocers while nega?vely impac?ng the customer experience. Every other jurisdic?on that has considered regula?ng self-checkout has conducted public hearings and stakeholder engagement prior to advancing an ordinance for considera?on. We respec?ully request that the City Council engage with the local grocer community and solicit public feedback before proceeding with any ac?on aﬀec?ng self-checkout opera?ons. We ask that the City Council withhold considera?on of the Self-Checkout Ordinance at this ?me. Superior Grocers values its partnership with the City of Santa Ana and welcomes the opportunity to collaborate on a though?ul, balanced approach that reﬂects the needs of all stakeholders: employees, customers, businesses and the broader community. Thank you for your considera?on, for your service to the community, and for taking the ?me to hear the concerns of your cons?tuents. We are available for follow-up and would be pleased to provide addi?onal informa?on or answer any ques?ons you may have. Respec?ully, Mary Kasper 1