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EXHIBIT 1 <br /> Table of Contents <br /> I. Information Regarding Complaints _ 3 <br /> A. Nondiscrimination and Equal Opportunity Complaints 3 <br /> 1. Policy Statement 3 <br /> 2. Civil Rights 4 <br /> 3. Nondiscrimination laws under WIOA 4 <br /> 4. How to File Your Complaint 5 <br /> B. Criminal Complaints 6 <br /> II. General Procedures for Handling Non-Criminal Violations of the Act_ 6 <br /> III. Procedures for Handling Complaints at the LWDA Level 8 <br /> IV. Procedures for Handling Complaints at the State Level 12 <br /> V. Procedures for Handling Discrimination Complaints by Participants 15 <br /> VI. Procedures for Handling Disability Complaints by Participants 17 <br /> GLOSSARY OF WIOA TERMS 20 <br /> 2 <br /> EXHIBIT C <br />