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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />SEPTEMBER 20, 2010 <br />TITLE: <br />AGREEMENT AMENDMENT FOR BILL PRINT <br />AND PAYMENT SERVICES <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 1st Reading <br />? Ordinance on 2nd Reading <br />? Implementing Resolution <br />? Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to amend the agreement with InfoSend, Inc. <br />for bill printing and mailing, and electronic bill presentment and payment services from $206,000 to <br />a total not to exceed $223,000 annually, during the term from March 1, 2010 through February 28, <br />2012. <br />DISCUSSION <br />The Treasury Division is responsible for the billing and payment processing of over 45,100 <br />municipal utility services accounts. On February 20, 2007, the City Council approved an <br />agreement with InfoSend, Inc. for bill printing, mailing and electronic bill presentment services. <br />InfoSend was determined to be the most cost-effective method for printing of all Municipal Utility <br />Service (MUS) bills as well as processing e-payments. We are in the two year renewal period of a <br />three-year agreement with a two year renewal. InfoSend, Inc. agreed to maintain costs associated <br />with providing these services. <br />Additionally, InfoSend, Inc. and staff are ready to move forward in the transfer of dog license bill <br />printing and mailing, and electronic bill presentment and payment services. Outsourcing the bill <br />print and mailing of dog licenses will allow staff to concentrate on dog license process activities, <br />reducing the need for overtime. Dog owners will be able to view and pay their dog license bill on- <br />line, a convenience not currently available. <br />25A-1