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5 <br /> ~tt~Ch~~~# GG A <br /> ~-~o P.rt~~r or~i m <br /> ~ ~ <br /> PARTI The parties to this 1Vlen~arandun~. of nderstand~n ~~L~ are the <br /> ayar and. pity council of the pity of Santa Ana, the Santa Ana arkforce <br /> ~nvestn~ent Board the I~ousxn Authori of the fit of Santa Ana and <br /> other agencies ~identi~~d in the "one-Stop Partner amrnit~nent", Attachments "A" <br /> and to this ~U} functioning as "~ne,top Faxtners" within the Santa Aria ~neW <br /> stop System ~hereinaftcr referred to s the Santa Ana Tel tenter . <br /> ~n additxan to accepting the pravisians contained in the ~~J, the I~ausing <br /> ~~.tharity <br /> cornit to the folla~ring as needed. <br /> Fan~~ly Self Suf~e~ency caardrnator to ravide orientations at the ~~K enter <br /> P <br /> bane-stop}, and <br /> Ta provide assistance with applications far section S dental Assistance Burin <br /> wait list op erring, and. <br /> To refer aid unen~played Adults ~n the Housing holce Voucher Program to the <br /> R tenter, <br /> ~`ull-time equivalents ~FTEs~ ofAgency taffAs~igned to Santa Ana ~ tenter; _ <br /> NSA <br /> Hourldays per meek Agency StaffAssigned to Santa Aga DRIB tenter: 1A <br /> P~R~'~R~VrAN SAL: <br /> ~sto~ner Service <br /> <br /> All are-site, one-Stop Partners half commit to the fQllo~in goals four the 'RIB tenter; <br /> ~ . To conform to a unifarrn policy of customer service; <br /> Ta develop customer service principles all one-ta Partners must im len~ent~ <br /> p p <br /> To in~p~ement anon-going system for measu~.ng c~ustan~c~r service levels; and, <br /> To participate in a task farce empowered to oversee, measure and. respond to <br /> custan~er servlC~ data. <br /> <br />