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S M ' ~ SU~PpRTAN~ ~IPCl4I3~ required by CiFer~t to Linsar under said agreement. support services may ~e suspended if a€ay payments 9. client 5erv`rce. l# is the goat of Licensor to due by Giier~t to Licensor are ire arrears for mare #bar~ provide e€fec#ve and timely product support far its thirty days. Licensed l'rrams subject to the terms and conditions of this Software License ar~d Sarvice Agreernera#, ~n-site. On-si'~ warlc {defined as waric provided in person by Lir~ensor~ will be billed at the rate Gliet~ Coa~tacfs. lra order to ~aaiitate stated in schedule A, u~i#h a minimum of 8 hours per achievernen# of Licer~so~'s service goals, Client agrees ~slt+ Ciierxt agrees to pay ai! reasonable expenses, #a appoint ~ single point of contact {P~C~ far software i~acl~tdir~g, but not limited #a travel to and from site, ins#ailatian, support and maintenance. Client may lodging, meals, etc. licensor agrees th provide an charge the ide~ati#y of PSG a~pora advance written estimate of expenses for pre-approval. notice to Licensor. STAhII~A~D T~t~MS 3. Producf Support services. Licensor shall provide technical support Arad maintenance far the Aef~r~i~orrs. The faiiowirag terms Licensed Programs throa~gh its account managers and ore defined far the pcrposes of this Agreement as techr,icai stafi~ th Glien~s SPOC for day to day follows: aperatioraal ia~quiries by Ciiea~# through telephar~e, tax, or e-mail contacts. Praduc# srapport does not include a. "License l*ee° means thane tees, as specified ire the an~site instaila#ion, implementation, traini>~g, or testing Specific Terms and at#ached ~chedulesr paid far the , of the l~cerased Programs, nor does it include aray data use of the Licensed Pragr m. conversion. These ser~rices, if ordered, are speci~aed an the Schedules. Support service will use best efforts b.Licensed Pragrara~" rnearas each cornpaater software #a address grad salve Client's issues but ~nnvt program enumerated ire 5ched~ate ~ a#C~ched to this guarantee satisfac~on in every case. Agreement. } 4. Total Etours included. The total amot~n# of c. "use" means ~j copying any portion of any Licensed support time inducted ire the annuet tee ~n this Program only into Glier~t's computer for pracessirg, iii} agreement is spea~ied in Sci~edule A. The annual consulting any licensed Program ire painted form in t x per7ads covered by this support agreement shall begin support of this {~rac~essing, grad {iii copying for ard~ivai on the l"fte~ive Date of this Agreement ar~d shall not ar emergency restart purposes. include unused support tame from pdar years. if ' additional hours of tearaical suppoa`t are needed by the Term. Client during each annual pedad, addi~onal haaars may be purchased at the praevailirag ra#es charged by a. This Agre~rnent is effeive as at the date stated in Licensor far technical support at the time the hours are the Speci#'ac Terms. This Agreemen# shall remain in needed. force unt~i either party terminates ia~ accordance with _ the provisions of this Agreement. ~a~piaort haua+s, l~cer~ar:s hogs far support service are between fi:04 A.~i, and P.M. {Pacific b. This Agreement and any license graratetl under i# ' Tiane~ lvlonday through Friday {excluding holidays}. may be terminated by either party upon wa~ttea~ notice f to 'fie a#her party ~ the other part~r materially breaches Priority. i.icerasor shall have the right #o gray oi: its terms ar~d candl~ons and fails to cure such priori~ze Client's support requests according to the breach within seven days a# the date of written ` S severity of the impact of the software problem on the , rao~ce of the breach, or if the breach canno# be Client. Generally, tdcerasar will priori~ze support reasonably cured within seven {7} days, fails to ia~itiate _ requests in the following order: care u~ithia~ said seven days and tams to con~'nuausly ar~d diliger~tiy wads #a cure said brew Client lm act: Service Goal un#ii the breach is aged. if the Agreera~er~t is termiraa#ed pursuant to this paragraph ~.b, termia7a~an Business halted: As rapidly as reasonably feasible shall be efl'ee~ve upon delivery of the spea~taed notice. Business impacted: Response made promptly subject only to delays far needs tQ respond to highest priority t ~or~excluslve tr.icense. Subject issues. o all the terms ar~d candrtaora o€ this Agreemea~t, licensor hereby grants to Glier~t a nor~exc~~,sive, Non-~ri~r~! service re~~,es#s: S~b~ect ar~iy #a priority pe~etuai license to ase the !_icer~sed Program at the matters, laca~on specified in the Specific Terms during the term of this Agreemerit. This Agreerr~arnt does not give Sait~vare upgrades, Licensor shalt provide Client a license or right to distribute or sell the Licensed to Cliera#, ar~d Ciier?t shall install, current versions of the Programs or any madlt~ca~on of it ar to use the Licensed Programs, which may iiaclude correctioa~s, Licensed Programs or any portiar~ of if for assistance in the prepanatiara far sale ar distatbu#iori of gray computer enhar~aemsnt, and improuemer~t'~s. program. This Agreement does rat grant a iicerase ar 8. taradard term. Support provided under this fight to use the Licensed Program ors any computer or schedrle shall be subject to all of the #aa~dard Terms computer system aver than thane Awned by Client or of this Agreement and the #imely payrraent of alI fees in client`s possession ar,d ratrai, or authorized t}y Giient ~a serge as aaa Application Host. Client further Mardi ~ Cl` Seri ~ ~lC~l~~i~ ~ ~ xi F tr