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REQUEST FOR i COUNCIL ACTION M { CITY COUNCIL MEETING DATE: CLERK OF COUNCIL USE ONLY: SEPTEMBER 20, 2010 TITLE: APPROVED ? As Recommended AGREEMENT AMENDMENT FOR BILL PRINT El Or Amended AND PAYMENT SERVICES El Ordinance on 2nd Reading ? Implementing Resolution ? Set Public Hearing For CONTINUED TO i/ J• FILE NUMBER CITY MANAGER RECOMMENDED ACTION Authorize the City Manager and Clerk of the Council to amend the agreement with InfoSend, Inc. for bill printing and mailing, and electronic bill presentment and payment services from $206,000 to a total not to exceed $223,000 annually, during the term from March 1, 2010 through February 28, 2012. DISCUSSION The Treasury Division is responsible for the billing and payment processing of over 45,100 municipal utility services accounts. On February 20, 2007, the City Council approved an agreement with InfoSend, Inc. for bill printing, mailing and electronic bill presentment services. InfoSend was determined to be the most cost-effective method for printing of all Municipal Utility Service (MUS) bills as well as processing e-payments. We are in the two year renewal period of a three-year agreement with a two year renewal. InfoSend, Inc. agreed to maintain costs associated with providing these services. Additionally, InfoSend, Inc. and staff are ready to move forward in the transfer of dog license bill printing and mailing, and electronic bill presentment and payment services. Outsourcing the bill print and mailing of dog licenses will allow staff to concentrate on dog license process activities, reducing the need for overtime. Dog owners will be able to view and pay their dog license bill on- line, a convenience not currently available. 25A-1