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<br /> <br /> August 20, 2010 Sue Montelone Page 2 <br /> <br /> <br /> <br /> <br /> I also presented a customized Customer Service workshop in October 2007 to <br /> workforce development employees. <br /> Since 2006, 1 have developed training materials and presented Customer Service, <br /> Leadership and Motivation, and Basic Writing skills workshops to Orange County <br /> businesses through the Rancho Santiago Community College District (RSCCD) <br /> Workplace Learning Resource Center. I have also customized workshops to meet <br /> specific needs of Orange County businesses and departments within RSCCD. <br /> As a presenter with Santa Ana College Community Services, I facilitate a workshop to <br /> help participants identify career possibilities, set goals, and take action to achieve them. <br /> Workshop participants use the 140-page interactive guidebook/journal that I wrote <br /> called Be Your Passion Unlock Your Power and Find Fulfillment. <br /> I have conducted Customer Service and Workplace Success Skills workshops for <br /> Office of Economic and Resource Development, Long Beach City College. <br /> Attached are proposed curriculum and training including costs, a resume, and letters of <br /> reference. <br /> To encourage SAWC workshop attendance, perhaps participants could earn a <br /> certificate for attending any five or more of the workshops. <br /> Thank you for your consideration. <br /> Sincerely, _ p <br /> Sue Montelone <br /> Attachments: <br /> Proposed curriculum and training for ten workshops including costs <br /> Resume <br /> Letters of reference <br />