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Services: Billed monthly as performed and due upon receipt of invoice. Service dates that are cancelled by Customer less than 10 business days prior to its scheduled date will be billed to Customer at 50% of Elite's price. In addition, any non-refundable travel expenses associated with such cancellation will be charged to Customer. Should Customer delay their Services beyond one (1) year of the Effective Date, Elite reserves the right to adjust Customer's implementation Service Fees to Elite's then current service rate. All reimbursable costs are due upon receipt of invoice from Elite. Project contact and telephone number (required for Elite's countersignature): Name: Y-V W4 Hans Nielsen Telephone Number: 7A A -h A - 3 71 4-647-5361 E-mail Address: /h?i61??dCab?ahYaEah?b?4/ HNi-elsen@santa-ana.org 4 Elite is committed to continually reducing our impact on the global environment through responsible policies as a company and also as individuals, employees and global citizens. To continue doing our part for the environment, as of February 10, 2010, Elite invoices will be sent via email. Customer's billing information: Name: I-yd yViAlA y Linda Kelly Telephone Number: jlag!?g7f?/3bx 71 4-647-541 6 E-mail Address: ,hdii>Qlfi?ryCg!s?l/itb?a??f.?r,4 LKelly@santa-ana.org Please indicate if billing is to third party: Name: Address: City/State/Zip: Contact/Telephone No.: E-mail Address: Thomson Reuters Confidential Information Page 4