25B - SECURITY GUARD SRVS - Laserfiche WebLink

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EXHIBIT 1-D LIBRARY SECURITY This project includes approximately 80 hours of uniformed security service per week for the Santa Ana Library ("Library"). Contractor shall provide unarmed uniformed security services in and around Library properties as requested by the library manager. Contract security personnel shall assist the Library in meeting its security objectives by performing the following general tasks: • Perform roving patrols of interior and exterior building areas. • Complete incident and daily operating reports. • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Direct patrons to areas within Library and Civic Center. • Report building maintenance and safety concerns as necessary. • Enforce Library rules as required. • Mitigate various issues that arise in and around the Library based on Civic Center activity. Contractor shall provide all management, supervision, and overhead for all contractor's employees, and shall be solely responsible for instituting and invoking disciplinary action of employees not in compliance with Contractor's rules and regulations, as well as any other policy established by the contracting parties. Contractor shall develop a comprehensive set of Post Orders documenting both general procedures as well as site- specific responsibilities. Post Orders shall be prepared prior to the commencement of the contract and must be reviewed and approved by the City with fifteen (15) days from commencement of contractor's services. All security officers will be required to read and verify they understand the Post Orders and, at minimum, shall be tested during the on-the-job training (OJT) period and, at minimum, during annual site inspections. Contractor shall ensure hiring, training, and administration of motivated and professional employees that meet or exceed both contractor's and City's standards. Contractor is responsible for the daily personal appearance of security personnel. Contractor shall provide seasonal uniforms and weather-appropriate protective clothing necessary to identify staff as security guards and support continuous performance of contract requirements. Security officers are prohibited from carrying weapons of any kind, including but not limited to: firearms, nightsticks, martial arts weapons or equipment, batons, or any chemical agent spray or liquid. Contractor shall agree to remove from the site, whenever required to do so by the City, any contractor employee considered by City to be unsatisfactory or undesirable, within the limits of any applicable laws. 25B-14 12