25B - SECURITY GUARD SRVS - Laserfiche WebLink

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2"d Shift - 8:00 a.m. to 4:00 p.m. • On first tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Maintain a constant visible patrol. • Assist the traveling public with directions and information. • Perform tour patrol of parking lots every hour and parking structure every hour. • On last tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Pass along important information to next shift. 3`d Shift - 4:00 p.m. to midnight • On first tour patrol, check all vehicles for break-ins, etc., and report findings in DAR. • Maintain a constant visible patrol. • Patrol the parking structure from 4:00 p.m. to 6:00 p.m. to assist employees leaving the building. • Patrol the parking structure and parking lots from 6:00 p.m. to 11:00 p.m., stopping at each designated location every hour. • Lower flags at dusk. Overlap Shift -5:00 a.m. to 1 p.m. and 11:00 a.m. to 7:00 p.m. Duties will include tag teaming with graveyard and day shifts security officers to ensure security surveillance of entire property. Security officers going off duty will physically hand over all equipment, noting condition to incoming security officer. It is required that the two security officers meet face-to-face at shift change. Incoming security officer will be advised of any pending items that need to be addressed. EMERGENCY PROCEDURES When emergencies arise, security officers will adhere to the following protocol: A. In emergency situations, call 911 and notify post commander and follow his/her orders. Complete an incident report with proper information. Sign and return incident report to post commander. B. In nonemergency situations that require public safety assistance, call the Santa Ana Police Department nonemergency number. C. During the hours when the facility is locked down (midnight to 5:00 a.m.), entry into the facility or into any business within the complex is not permitted, unless prior authorization has been provided by property manager. If the security officer ascertains that there is an emergency situation inside, then he/she may enter to take the necessary steps to bring the situation under control. D. An incident report MUST BE WRITTEN - NO EXCEPTIONS. REPORTS A. Incident Reports All incidents that occur on the property must be reported to the post commander and an Incident Report must be completed. This includes thefts, arrests, tow-aways, accidents, safety violations, police activity, medical activity, and other situations. All Incident Reports will be submitted to the post commander daily for review and signature. When on duty, the post commander is also to be called on all incidents. 25B-9