25C - CONSULTING SRVS FOR IT - Laserfiche WebLink

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Agreement Renewals for Temporary Consulting Services for Information Technology December 20, 2010 Page 2 Business License/Tax System, Municipal Utility System, and several other revenue related systems. In addition, the contractors support the City's Financial Enterprise Resource Planning System. For the Santa Ana Police Department (SAPD) and Santa Ana Jail (SAJ), contractors support mission-critical systems such as the Computer Aided Dispatch, the Jail Management System, Arrest and Booking system, Inmate Search and Reporting system, Case Management system, Police Intranet system, wireless data communications for patrol vehicles, California Law Enforcement Telecommunication system (CLETS) access, PD and Jail Email system, Evidence wireless systems, Daily Roll-call system, and 100 other systems which are critical to the daily operations of the Police and Jail departments. Homeland Security technologies such as the PD Emergency Department Operations Center (DOC), Web based Emergency Operations Center (WebEOC), and Mobile Command Post network systems are supported and maintained by technical contractors. Contractors also help support PD substations by managing network systems which provide field officers and investigators access to systems located at the main station. SAPD is using several of these temporary contractors to enhance the Police field reporting system under grant funding. Additionally, technical contracts are instrumental in the implementation of new technologies such as In-Field Fingerprint systems, Patrol wireless ad-hoc wireless system, Homeland Security Mobile Command Post satellite communications system, SAPD/SAJ enterprise Wiki system, Crime Analysis "CrimeView" Web system, "Citizen Observer" community notification system, and more into the organization. Additionally, under a cost reimbursement basis, technical contractors engineered, developed, maintain, and hosts the County-wide network and computing environment for Coplink, which is the Integrated Law & Justice Agency for Orange County (ILJAOC) web-based information sharing and crime analysis system that connects all 29 of Orange County's public law enforcements agencies with other law enforcement agencies throughout southern California, southwest and pacific northwest regions. Without these dedicated and talented professionals, the City information technology infrastructure and operating systems could not function. For the Community Development Agency in City Hall and four remote locations, the contractors support approximately 140 PC's, provide system administration for application and data base servers, develop and maintain custom software for JTA, YARD[ and database tracking for Lease, Parking, Affordable Housing, Rehab and Budget. A Request for Proposal (RFP) for Temporary Technical Contract Service and Consulting Services was issued by the Information Services Division in March 2007. Twelve proposals were evaluated and the top four vendors were identified. On June 18, 2007, Council approved agreements with these four vendors for a one-year period, with the option of four renewal terms. During the term of the agreement, the vendors have provided excellent service and support to the City. Under these agreements, temporary contractors in various technology specialties are engaged on an as needed basis to support City business operations. These engagements differ greatly in duration which results in a varying rate and use of the approved funding. Rather than return to the Council at the end of a specific term of one year, staff requests that the term be recognized as the duration until approved funds are fully expended. 25C-2